Great customer service. Totally awesome customer service. Quick response with clear instruction. Willing to help in any way they could

IK Multimedia makes the best guitar amp sims and gives excellent support! IK Multimedia makes a killer product and provides excellent support! I've tried almost 100 guitar amp/cabinet sim combinations and they have the best sounding ones on the market by far with tons of awesome pedals to choose from too. You'll have no problem finding a sound that's right for you. Their support team is excellent too. I had what turned out to be a minor with the software that was preventing me from using it properly (the wrong search filter was turned on), and they were super quick to respond and help me fix it in just a couple of email exchanges.

The support tech did not give up and we… The support tech did not give up and we were able to fix the issue. The IK Multimedia Software is rich in resources!

Excellent support from Jason W Excellent support from Jason W in sorting out my problems downloading and installing the new SampleTron 2 instrument. Jason stuck with me over several emails to get me up and running, right up until I had a fully working installation on my PC. By the way - it's a great product!

support dont help or care I will never buy from IK multimedia again. I have begged for support for 6 days and nothing. Except asking for screen shots and no remedies they barelyr respond then they don't know how to fix anything. ASIo settings don't work screen wont maximize and support ignores you, I would give less than 1 star don't spend any money with them I will cancel mine immediately, I really wanted this software so disappointed I don't want the software but they wont work with me help me at all. I'm going to garageband instead recommend all do the same. I'm very angry and very disappointed