Great customer service. Totally awesome customer service. Quick response with clear instruction. Willing to help in any way they could

IK Multimedia makes the best guitar amp sims and gives excellent support! IK Multimedia makes a killer product and provides excellent support! I've tried almost 100 guitar amp/cabinet sim combinations and they have the best sounding ones on the market by far with tons of awesome pedals to choose from too. You'll have no problem finding a sound that's right for you. Their support team is excellent too. I had what turned out to be a minor with the software that was preventing me from using it properly (the wrong search filter was turned on), and they were super quick to respond and help me fix it in just a couple of email exchanges.

IOS issue resolved The technician helped provide a solution to the issue I experienced, while it was IOS related. They were spot on and timely with their response. Many thanks! Mark D.

I will never order from IK Multimedia again I will never, EVER, order directly from IK Multimedia again. I will just order from Sweetwater if I need/want an IK Multimedia product. I placed an order earlier today and paid for overnight shipping through IK Multimedia. I have had an account for quite some time, so my info is already in their systems. After paying $35.00 for overnight shipping for the ARC Studio, I see now that they still haven't even processed the order. They generated a shipping label, but have done nothing with it. In the "Orders" section of my account, it says "Please allow 3-5 business days for your order to be processed and shipped". For real? Your company literally makes this product, if anyone should be able to process an order of a single item, it should be the company that makes it. I've been frustrated with their inexperienced tech support in the past, but now I'm just angry they offer an overnight delivery, but can't handle processing an order in less than three business days. That's absolutely crazy and embarrassing. They should be embarrassed.

I purchased a used Tonex Pedal from IK… I purchased a used Tonex Pedal from IK Multimedia through Amazon, only to find I required a serial # to unlock and register the pedal. Literally, overnight Jason and his team at IK supported my request. Great customer service and the pedal sounds awesome.