Just a review for Paul Hudson manager. Just a review for Paul Hudson manager. Got my account cleaned up and he got rid of old stuff that's obsolete. He also sorted out my T racks. Now using max v2. Highly recommended by me. Thank you for dealing with account. Best wishes Chris matz a.k.a galacticelastic

I will never order from IK Multimedia again I will never, EVER, order directly from IK Multimedia again. I will just order from Sweetwater if I need/want an IK Multimedia product. I placed an order earlier today and paid for overnight shipping through IK Multimedia. I have had an account for quite some time, so my info is already in their systems. After paying $35.00 for overnight shipping for the ARC Studio, I see now that they still haven't even processed the order. They generated a shipping label, but have done nothing with it. In the "Orders" section of my account, it says "Please allow 3-5 business days for your order to be processed and shipped". For real? Your company literally makes this product, if anyone should be able to process an order of a single item, it should be the company that makes it. I've been frustrated with their inexperienced tech support in the past, but now I'm just angry they offer an overnight delivery, but can't handle processing an order in less than three business days. That's absolutely crazy and embarrassing. They should be embarrassed.

Great customer service. Totally awesome customer service. Quick response with clear instruction. Willing to help in any way they could

Professional service Good and fast customer service. They are helpful and they do everything to find the best solution.

The support tech did not give up and we… The support tech did not give up and we were able to fix the issue. The IK Multimedia Software is rich in resources!