rubbish support. been with IK multimedia products since 2007. Getting extremely frustrated with the weeks of support from Jason W, who can't effectively guide me through the authorization process for the new version os OSX. God help us. Last email from Jason said "You authorize it on the main IKPM > Software tab on the right it should say Authorize. " If you has read my last email you would see that I HAVE DONE THIS. See my screen grabs. Pau Kaufman effectively helped me in 2007 when I first ordered the product by snail mail. This latest experience has been awful.

My Case of Individual Approach to Me I had an issue with a serial number of a product, so I reached out to IK Support Team. They helped me quite quickly and what was really cool is that they had an individual approach to me as they didn't send me back to their web page with a huge instruction so that I do everything myself (which is often the case with support teams), but rather just gave me a new serial number right in the email, so I didn't need to waste my time at all. Awesome :)

IOS issue resolved The technician helped provide a solution to the issue I experienced, while it was IOS related. They were spot on and timely with their response. Many thanks! Mark D.

I was dealing with a weird edge case… I was dealing with a weird edge case that blocked my ability to install the product portal software. The support team was quick to respond and patient with me. Less than 24 hours later and I’m fully up and running. Thank you!

Just a review for Paul Hudson manager. Just a review for Paul Hudson manager. Got my account cleaned up and he got rid of old stuff that's obsolete. He also sorted out my T racks. Now using max v2. Highly recommended by me. Thank you for dealing with account. Best wishes Chris matz a.k.a galacticelastic