I recently purchased IK Multimedia's Amplitube 5 MAX and iRig HD X I recently purchased IK Multimedia's Amplitube 5 MAX to up my guitar practice and playing skills. I also purchase and iRig HD X to act as the interface between my guitars and computer. I had a little difficulty downloading the drivers for my iRig HD X interface so I contacted IK Multimedia customer support. Jason at tech support was able to quickly figure out the problem and get me up and running. Jason and I corresponded back and forth and each time he was patient, polite and very professional. Thanks Jason, you rock my man. If you are thinking about a interface to help you create your favorite music. Amplitube 5 MAX is an intuitive software suite with 100's of features that are sure to help anyone wishing to create their own music reach their goal.

quick and efficient -

Great customer service. Totally awesome customer service. Quick response with clear instruction. Willing to help in any way they could

I don't know why I keep buying this… I don't know why I keep buying this company's products. I keep getting suckered in by all the massive discounts and promises of industry standard plugins and sounds. Everything I've ever bought from them has so many issues that make you want to just uninstall and chuck the lot away, but of course, you can't uninstall, because if you do and try to install again you're told it's already installed! My latest mistake was buying Total Studio 4 Max. I should've known, I should've stayed away, but no, just like an idiot I pressed buy. I've spent days, I mean F***ING DAYS trying to install just one part of this disastrous package. I don't know how they do it, they must sit there working out ways to make it so difficult to get anything to work. I've had no problem with any other company I've bought from, but this lot, OY! I've now got a PC full of this crap that I can't get rid of, files everywhere that I can't get rid of and a depleted bank balance. Where is says date of experience read month of February/ongoing. Their support is a waste of time, you wait days then you get the standard responses.

I purchased a used Tonex Pedal from IK… I purchased a used Tonex Pedal from IK Multimedia through Amazon, only to find I required a serial # to unlock and register the pedal. Literally, overnight Jason and his team at IK supported my request. Great customer service and the pedal sounds awesome.