IOS issue resolved The technician helped provide a solution to the issue I experienced, while it was IOS related. They were spot on and timely with their response. Many thanks! Mark D.

First Class Support First Class Support - I had an issue with Pianoverse (my fault) and it took a good while and a lot of tenacity on the part of IK Multimedia support (shout out to Jason W) to sort it out. Umpteen emails later and them putting up with my grumbling, we have a solution. Thnkas guys for sticking with me and not giving up on me! Oh and Speaking as a former Professional Pianist - Pianoverse is UNBELIEVABLY Good.

quick and efficient -

Excellent support from Jason W Excellent support from Jason W in sorting out my problems downloading and installing the new SampleTron 2 instrument. Jason stuck with me over several emails to get me up and running, right up until I had a fully working installation on my PC. By the way - it's a great product!

I purchased a used Tonex Pedal from IK… I purchased a used Tonex Pedal from IK Multimedia through Amazon, only to find I required a serial # to unlock and register the pedal. Literally, overnight Jason and his team at IK supported my request. Great customer service and the pedal sounds awesome.