I had Higher Expectations Initially, the Tables Ready platform seemed intuitive enough and I was excited at the thought of how quickly the set-up appeared to be. The utilization of the appointment system is frustrating at best, and ultimately is the reason that this platform didn't receive 5 stars. I had to reach back out to our sales person and ask for additional instructions on how to set the appointment system up. He immediately responded with a pre-recorded "How To" video, which was helpful, but also speaks to very clear and consistent issues that most users seem to struggle with. I consider myself technologically savvy enough, and I can't even imagine a less technically competent individual attempting to navigate this system.

Overall functionality of the program is… Overall functionality of the program is good, only thing and would suggest is that it would be much easier to have a number keypad pop up while inputting the guest phone number, Lwhile using a Phone it’s a lot more simple to do this but not with IPad, I feel guest seem to be more reluctant to give you their info while your personal phone is in your hand instead of the pad it just look a lot more formal and professional. Hopefully that is implemented in a future update

Easy to set up and navigate Easy to set up and navigate. We highly recommend for anyone looking for a quality, low-cost waitlist and reservation solution.

It's a great start It's a great start, but it needs to be easier for patients. Many patients can't follow the instruction to text ADD facilityname firstname lastname They should just be able to text their name alone (without the word add, and facility name) to sign up for the waitlist. Also, there should be a way to sign up for different clinics so we don't get optometry patients mixed up with regular appointment clinic patients. Otherwise, it's pretty cool.

review Due to covid, we would appreciate being able to collect or export customer phone numbers in case we need to contact them, which we cannot do at this time. If we needed to contact our customers, we would have to open each customer account and collect their numbers. The way my store uses the program, we register each group that comes in. Customers get texts that they are in a queue when there is no wait time... which confuses some of them. Otherwise, easy to use system.