It's a great start It's a great start, but it needs to be easier for patients. Many patients can't follow the instruction to text ADD facilityname firstname lastname They should just be able to text their name alone (without the word add, and facility name) to sign up for the waitlist. Also, there should be a way to sign up for different clinics so we don't get optometry patients mixed up with regular appointment clinic patients. Otherwise, it's pretty cool.

review Due to covid, we would appreciate being able to collect or export customer phone numbers in case we need to contact them, which we cannot do at this time. If we needed to contact our customers, we would have to open each customer account and collect their numbers. The way my store uses the program, we register each group that comes in. Customers get texts that they are in a queue when there is no wait time... which confuses some of them. Otherwise, easy to use system.

I had Higher Expectations Initially, the Tables Ready platform seemed intuitive enough and I was excited at the thought of how quickly the set-up appeared to be. The utilization of the appointment system is frustrating at best, and ultimately is the reason that this platform didn't receive 5 stars. I had to reach back out to our sales person and ask for additional instructions on how to set the appointment system up. He immediately responded with a pre-recorded "How To" video, which was helpful, but also speaks to very clear and consistent issues that most users seem to struggle with. I consider myself technologically savvy enough, and I can't even imagine a less technically competent individual attempting to navigate this system.

I wish there was a fail safe for when… I wish there was a fail safe for when one of my hostesses taps the check button instead of the message button (to notify guest there table is ready). I know you can recall a person from the recent category but if they don't remember the name of the party they accidentally bumped it can be really difficult. If, when a table is bumped having never been paged there were a pop-up that said "This table has yet to be called, are you sure you want to bump (or your term) them?" it would fix the problem.

Great platform and very user friendly Great platform and very user friendly. So far it has met and exceeded our expectations, Thank you