I was impressed with the agents with whom I spoke. They were knowledgeable and upbeat. Seemed happy in what they were doing. We have used Direct TV services before and when we moved, we never even considered another company. After speaking with the agents, I was all the more impressed with the company. These agents didn't act as though it was just a job. They seemed genuinely interested in helping me get the best service they had to offer. Looking forward to more good television viewing through Direct TV Services.

Extremely pleasant I will have you know I called Comcast this morning and they were very rude and not helpful at all. I chose to call Verizon Fios to see what the benefits and packages consisted of and everything ended up coming out cheaper than Comcast and included way more in the package. The Customer Service rep was extremely friendly and helpful and I am very glad i chose to call Verizon Fios this morning. I was even able to get my service connected the next day rather than waiting the 3-5 days Comcast requires. I was very pleased at the end of my phone call. Thank YOU!!!!

best customer service a woman could ask for! From the moment the tech answered the phone it was pleasant. I'm very picky about knowing the exact breakdown of every charge and unlike other companies I have dealt with, the tech was more than happy to accommodate my every request. I can honestly say this was the best customer service I have received in a while, and being that I'm moving out of my current area, I've dealt with a lot lately. Keep up the great work. Whatever training your employees get and the careful selection of those employees works well!

Rep was entirely helpful and informative - WAY better than Comcast! I have been wanting to switch to DirecTV for over a year, but couldn't due to not having a clear view from my apt for the dish. Once I moved and saw that my neighbor had DirecTV installed I knew that I could switch from sorry and pitiful Comcast. (They have the WORST customer service! It's nearly impossible trying to speak to an actual person. And when you do, you can't understand a word they say.) Back to my DirecTV experience, I was helped by Rebecca and she was extremely helpful and pleasant. She went through every process and read back the entire agreement before processing my order. She reviewed everything so thoroughly that I didn't have any questions after the whole thing was over. I will recommend DirecTV to anyone who asks!

The experience we had with direct tv customer service was awesome! I called and after answering a few automated questions, I was directed to a customer service agent. All of my questions were answered. The agent knew the product and was very pleasant. Everything was gone over in detail before I decided. The entire experience was quick and painless! We even lucked out on an nfl package deal for next year! We're going to recommend direct tv to anyone and everyone we can!