A customer service rep in AMERICA WHO SPEAKS ENGLISH VERY WONDERFUL EXPERIENCE LAST NIGHT INTERACTING WITH MICKI, A CUSTOMER SERVICE REP WHO IS WORKING OUT OF MIAMI....VERY REFRESHING....ESPECIALLY AFTER DEALING WITH TIME WARNER EARLIER IN THE DAY, MY CURRENT VENDOR, THAT ACCIDENTLY ERASED MY DVR FEATURE AFTER THE CONVERSATION...THEN I HAD TO SPEND ANOTHER HOUR ON THE PHONE LATER IN THE EVENING TO RECTIFY THAT PROBLEM...SO I AM DELIGHTED TO BE CHANGING TO DIRECT TV...THANK YOU AND LOOK FORWARD TO INTERACTING WITH YOU ALL....KEEP UP THE GOOD WORK....

I should of signed with Direct TV years ago. I called Direct TV. Got an immediate follow up phone call. They are such nice people and so accommodating. I can't wait to get my great picture and DVR and free HBO for 3 months. Thank God an affordable cable company with excellent customer service.

Extremely bad results, very poor service As a first time customer, I ordered the tv/internet cobo. NEVER received internet after giving my personal information. Representative put the incorrect address and email on file. Tried calling back many times, no help at all. I was given and redirected to phonelines and numbers that were bogus in my opinion. I still don't have internet and there is no one to answer for this after spending serveral hours of getting the run around. I was repeatedly told by the representatives that they could only help new customers.

I was impressed with the agents with whom I spoke. They were knowledgeable and upbeat. Seemed happy in what they were doing. We have used Direct TV services before and when we moved, we never even considered another company. After speaking with the agents, I was all the more impressed with the company. These agents didn't act as though it was just a job. They seemed genuinely interested in helping me get the best service they had to offer. Looking forward to more good television viewing through Direct TV Services.

Wow! I am amazed. Directtv did not bombard me with lots of extra fees. I was given straight answers. I stuck to my plan of purchase and although Anton offered upgrades he respected my decision and did not pressure me to purchase what I did not want. If you are looking for cable go direct.