A customer service rep in AMERICA WHO SPEAKS ENGLISH VERY WONDERFUL EXPERIENCE LAST NIGHT INTERACTING WITH MICKI, A CUSTOMER SERVICE REP WHO IS WORKING OUT OF MIAMI....VERY REFRESHING....ESPECIALLY AFTER DEALING WITH TIME WARNER EARLIER IN THE DAY, MY CURRENT VENDOR, THAT ACCIDENTLY ERASED MY DVR FEATURE AFTER THE CONVERSATION...THEN I HAD TO SPEND ANOTHER HOUR ON THE PHONE LATER IN THE EVENING TO RECTIFY THAT PROBLEM...SO I AM DELIGHTED TO BE CHANGING TO DIRECT TV...THANK YOU AND LOOK FORWARD TO INTERACTING WITH YOU ALL....KEEP UP THE GOOD WORK....

Anthony with the Queens accent now living in Florida Rocked My Day! Change is not something that most of us are comfortable with. After overpaying for many years with the competition I finally made the call to become part of the Direct TV family. First things first, "Anthony" from Queens and now living in Florida (Your Customer Service Rep) says, "We are huge on loyalty at Dish and we are here anytime for you and we want to earn and to keep your business." And he meant it. We are confirmed customer 77501222

great price and deal. I got a package woth phone, internet, and cable for $120 a month which for me was great since I paid 115 at comcast for just basic digital cable with no phone or internet and with direct tv I get tons more channels also like 200 more. I also do not have to pay for hd dvr as I did with comcast I get nfl Sunday ticket for a year free and hbo, starz, and cinemax free for 3 months. I can also watch many tv network on my phone tablet computer ipad etc for free which is pretty cool.

Extremely bad results, very poor service As a first time customer, I ordered the tv/internet cobo. NEVER received internet after giving my personal information. Representative put the incorrect address and email on file. Tried calling back many times, no help at all. I was given and redirected to phonelines and numbers that were bogus in my opinion. I still don't have internet and there is no one to answer for this after spending serveral hours of getting the run around. I was repeatedly told by the representatives that they could only help new customers.

If I could rate a "0" I would If I could rate a "0" I would! Direct TV had a door to door guy trying to sign up people for their service, the man who stopped at my house LIED saying he's from charter and had to check our cable boxes for whatever reason then pushes his way inside my house then stating he's actually from Direct TV, pulled out his little sheets describing the packages. Absolutely fuming how he LIED and PUSHED his way into my house...with my 2 small children!! Completely disgusted with this man AND Direct TV!!!