The experience we had with direct tv customer service was awesome! I called and after answering a few automated questions, I was directed to a customer service agent. All of my questions were answered. The agent knew the product and was very pleasant. Everything was gone over in detail before I decided. The entire experience was quick and painless! We even lucked out on an nfl package deal for next year! We're going to recommend direct tv to anyone and everyone we can!

A customer service rep in AMERICA WHO SPEAKS ENGLISH VERY WONDERFUL EXPERIENCE LAST NIGHT INTERACTING WITH MICKI, A CUSTOMER SERVICE REP WHO IS WORKING OUT OF MIAMI....VERY REFRESHING....ESPECIALLY AFTER DEALING WITH TIME WARNER EARLIER IN THE DAY, MY CURRENT VENDOR, THAT ACCIDENTLY ERASED MY DVR FEATURE AFTER THE CONVERSATION...THEN I HAD TO SPEND ANOTHER HOUR ON THE PHONE LATER IN THE EVENING TO RECTIFY THAT PROBLEM...SO I AM DELIGHTED TO BE CHANGING TO DIRECT TV...THANK YOU AND LOOK FORWARD TO INTERACTING WITH YOU ALL....KEEP UP THE GOOD WORK....

Anthony with the Queens accent now living in Florida Rocked My Day! Change is not something that most of us are comfortable with. After overpaying for many years with the competition I finally made the call to become part of the Direct TV family. First things first, "Anthony" from Queens and now living in Florida (Your Customer Service Rep) says, "We are huge on loyalty at Dish and we are here anytime for you and we want to earn and to keep your business." And he meant it. We are confirmed customer 77501222

Extremely pleasant I will have you know I called Comcast this morning and they were very rude and not helpful at all. I chose to call Verizon Fios to see what the benefits and packages consisted of and everything ended up coming out cheaper than Comcast and included way more in the package. The Customer Service rep was extremely friendly and helpful and I am very glad i chose to call Verizon Fios this morning. I was even able to get my service connected the next day rather than waiting the 3-5 days Comcast requires. I was very pleased at the end of my phone call. Thank YOU!!!!

Service with a Smile --I heard it over the phone... Daniel-- Mr. Congeniality--- gave me a price beyond my expectations. I have TV, internet and phone for 45% less than I paid Comcast. Unfortunately, in scheduling the phone install, I was disconnected. I called back and held the line for at least 15 minutes and then was disconnected again. When I called again, I got a message that the office was closed. As a former director in customer service, I was surprised that the agents did not assist customers who were holding at the end of the day and did not even provide a message to inform them that the center was closing with a request to call the next day.