I switched to PureTalk and I'm not Leaving I switched to PureTalk about four years ago and I have had zero complaints about them. The prices are very competitive and my bill hasn't increased since. The most refreshing experience is customer service; I haven't had a single negative experience with them. I can't say the same about when I had other services. For instance, I recently added my wife to my plan and got new phones so I had to call customer service to help with the porting and phone setup. I spoke with Mikeshia who was very patient, friendly and skilled. She was very informative didn't sound like she was just reading a script but actually new her stuff and she made sure that everything was working well before she disconnected. Only downside of PureTalk is the international service if you ever travel; however, everything else outweighs this small drawback.

I misunderstood trying to stop doing business withwoke companies and also trying to savemoney. Metropcs had a cheap unlimited data plan. Even After high spd used up you couldstill use the data. I misunderstood. I thought yours would be similar but Your data is not usable after hi spd data isgone -my bad!! let the buyer beware now I will go back and pay new fees for metro ugh!

PURE TALK - WORSE THAN AT&T!!! I switched from AT&T to Pure Talk almost 6 months ago. The first 5 months were fine, with no problems. But this last month has been nothing short of HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I can’t get YouTube videos to play. Most of the time even the thumbnails won’t load. My phone calls are constantly in and out. I have to ask multiple times “Can you repeat that? The service can’t even stream music, which requires much less bandwidth than video. Hell, I had to leave the grocery store, because my shopping list (Apple Reminders) wouldn’t load, and web pages wouldn’t load. So, I called Pure Talk last week (April 17th, 2024), and spent over 30 minutes with tech support for nothing. No change. They told me there was an outage from AT&T! What the hell does AT&T have to do with Pure Talk? Well, It’s their back-bone! I left AT&T because of their VALUES and was told Pure Talk Represents my values, but the reality is, my money is still going to AT&T. At the end of the call, I told the agent I wanted a refund for HORRIBLE SERVICE over the past 4 weeks. A week later, no one has called. I called them back, got switched to 3 different people, who all put me on PERMA-HOLD, and I got to listen to the same BORING recording singing the praises of Pure Talk, while I held for a SOLID HOUR. I finally hung up, with ZERO RESULTS! It literally felt like they were just going to keep my hold until I hung up. So I guess they win and I lose! Looking for the next place to take my money. Any suggestions?

Customer service is outstanding!! Customer service is outstanding!! Coverage in rural area of east Texas is superior to all others (8) that I’ve had in 14 years!! Customer service is outstanding!!

Terrible company Terrible company. The phone keeps losing service connection. I have to power the phone down and restart to make a phone call. Tech support sounds like a bunch of McDonald food chain rejects