Great Cell Service however Pure talk service works well however some of their CS reps are not trained very well..My husband and myself got new phones recently..Same phone and we both had problems with calls dropping so he called CS and they set the access point settings and all was good....I called 2 days later and did the same thing and it didn't work...So returned phone after trying 2 x..Called when new one arrived and they did the same thing several different times and still calls dropping!When you call you wait at least 30 min to get a rep so at this point I had at least 4 plus hrs devoted to this issue plus I had already ordered a 3rd phone and now have to return.NOT Acceptable!...Finally yesterday more than a week later got a rep who got it up and running with no calls dropped!I noticed that each rep had done the settings a little differently and its obvious they were wrong.One gal even emailed instructions how to do it myself and the name was different than what she had me enter!!.The person yesterday did them right and one problem for sure was when I put in mms in small letters it changed to capitol after I entered the comma all the other reps said it didn't matter ...Branden showed me how to correct that to stay small because IT DID MATTER..Very grateful for Branden for knowing just what to do.5 stars for Branden...3 these reps blowing it.

I have been with pure talk for several… I have been with pure talk for several years now, never had any issues. Never had any complaints with the customer service people. They've always helped me out and they've always been great.

Perfect English and Coverage! I have had to call a few times due to activating 2 phones and purchasing a new iPhone and activating that as well. I appreciate that everyone is based in America and speak perfect English. I have had no problem with connectivity nor coverage. I live in rural Alabama and the coverage is exactly the same as ATT which I had since the cellphone was first invented.

I love speaking to a real person and… I love speaking to a real person and not having to repeat information 3 times. Every person I've talked to has been knowledgeable and pleasant. I love this company and recommend them to everyone. They

Pure Talk you can trust The rep was great in giving me the info I need to possibly add a second line and in purchasing another phone. She also gave clarification for the customer referral program. This company cares about the lives of our military which we respect very much.