PURE TALK - WORSE THAN AT&T!!! I switched from AT&T to Pure Talk almost 6 months ago. The first 5 months were fine, with no problems. But this last month has been nothing short of HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I can’t get YouTube videos to play. Most of the time even the thumbnails won’t load. My phone calls are constantly in and out. I have to ask multiple times “Can you repeat that? The service can’t even stream music, which requires much less bandwidth than video. Hell, I had to leave the grocery store, because my shopping list (Apple Reminders) wouldn’t load, and web pages wouldn’t load. So, I called Pure Talk last week (April 17th, 2024), and spent over 30 minutes with tech support for nothing. No change. They told me there was an outage from AT&T! What the hell does AT&T have to do with Pure Talk? Well, It’s their back-bone! I left AT&T because of their VALUES and was told Pure Talk Represents my values, but the reality is, my money is still going to AT&T. At the end of the call, I told the agent I wanted a refund for HORRIBLE SERVICE over the past 4 weeks. A week later, no one has called. I called them back, got switched to 3 different people, who all put me on PERMA-HOLD, and I got to listen to the same BORING recording singing the praises of Pure Talk, while I held for a SOLID HOUR. I finally hung up, with ZERO RESULTS! It literally felt like they were just going to keep my hold until I hung up. So I guess they win and I lose! Looking for the next place to take my money. Any suggestions?

Perfect English and Coverage! I have had to call a few times due to activating 2 phones and purchasing a new iPhone and activating that as well. I appreciate that everyone is based in America and speak perfect English. I have had no problem with connectivity nor coverage. I live in rural Alabama and the coverage is exactly the same as ATT which I had since the cellphone was first invented.

I switched to PureTalk and I'm not Leaving I switched to PureTalk about four years ago and I have had zero complaints about them. The prices are very competitive and my bill hasn't increased since. The most refreshing experience is customer service; I haven't had a single negative experience with them. I can't say the same about when I had other services. For instance, I recently added my wife to my plan and got new phones so I had to call customer service to help with the porting and phone setup. I spoke with Mikeshia who was very patient, friendly and skilled. She was very informative didn't sound like she was just reading a script but actually new her stuff and she made sure that everything was working well before she disconnected. Only downside of PureTalk is the international service if you ever travel; however, everything else outweighs this small drawback.

Great product & service! I have used Puretalk for over 3 years. I have an unlocked phone and just got a new phone, both of which work great with Puretalk. Customer service & tech service is excellent. Price is right & right amount of data for my needs.

Not only did this company ROBBED ME for… Not only did this company ROBBED ME for my money but played nothing but waiting and straight run around games with me every single time I would call customer service even spoke with manager and he even went on to assuring me I would receive my refund and never got it back i told them I would not pay for no service I did not use and as well as to close the account cause I didn’t want their service whatsoever and till this day it’s still not closed and still trying to charge me for their 💩 of a service!!!!! I wouldn’t recommend them without a doubt COMPANY ARE LIARS HAS 💩 WAYS OF MANAGING THINGS AND POOR CUSTOMERS SERVICE !!! BEWARE YOUR BETTER OF GOING WITH DIFFERENT SERVICE COMPANY !!!! Would give them 0 stars if I could!!!!!