PURE TALK - WORSE THAN AT&T!!! I switched from AT&T to Pure Talk almost 6 months ago. The first 5 months were fine, with no problems. But this last month has been nothing short of HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I can’t get YouTube videos to play. Most of the time even the thumbnails won’t load. My phone calls are constantly in and out. I have to ask multiple times “Can you repeat that? The service can’t even stream music, which requires much less bandwidth than video. Hell, I had to leave the grocery store, because my shopping list (Apple Reminders) wouldn’t load, and web pages wouldn’t load. So, I called Pure Talk last week (April 17th, 2024), and spent over 30 minutes with tech support for nothing. No change. They told me there was an outage from AT&T! What the hell does AT&T have to do with Pure Talk? Well, It’s their back-bone! I left AT&T because of their VALUES and was told Pure Talk Represents my values, but the reality is, my money is still going to AT&T. At the end of the call, I told the agent I wanted a refund for HORRIBLE SERVICE over the past 4 weeks. A week later, no one has called. I called them back, got switched to 3 different people, who all put me on PERMA-HOLD, and I got to listen to the same BORING recording singing the praises of Pure Talk, while I held for a SOLID HOUR. I finally hung up, with ZERO RESULTS! It literally felt like they were just going to keep my hold until I hung up. So I guess they win and I lose! Looking for the next place to take my money. Any suggestions?

Pure Talk you can trust The rep was great in giving me the info I need to possibly add a second line and in purchasing another phone. She also gave clarification for the customer referral program. This company cares about the lives of our military which we respect very much.

I am so glad I switched to Pure Talk I am so glad I switched to Pure Talk! I was with another carrier, starts with an S, for over 14 years and they kept raising my charges until I was paying over $250 a month for 3 lines! I would get offered "discounts" that were an insult for a longterm loyal customer. When my husband died and I removed his phone they increased my monthly charges! Pure Talk has been consistent in my pricing and I have never had any issues with my service. Best decision to switch carriers to Pure Talk!

I switched to PureTalk and I'm not Leaving I switched to PureTalk about four years ago and I have had zero complaints about them. The prices are very competitive and my bill hasn't increased since. The most refreshing experience is customer service; I haven't had a single negative experience with them. I can't say the same about when I had other services. For instance, I recently added my wife to my plan and got new phones so I had to call customer service to help with the porting and phone setup. I spoke with Mikeshia who was very patient, friendly and skilled. She was very informative didn't sound like she was just reading a script but actually new her stuff and she made sure that everything was working well before she disconnected. Only downside of PureTalk is the international service if you ever travel; however, everything else outweighs this small drawback.

Perfect English and Coverage! I have had to call a few times due to activating 2 phones and purchasing a new iPhone and activating that as well. I appreciate that everyone is based in America and speak perfect English. I have had no problem with connectivity nor coverage. I live in rural Alabama and the coverage is exactly the same as ATT which I had since the cellphone was first invented.