I switched to PureTalk and I'm not Leaving I switched to PureTalk about four years ago and I have had zero complaints about them. The prices are very competitive and my bill hasn't increased since. The most refreshing experience is customer service; I haven't had a single negative experience with them. I can't say the same about when I had other services. For instance, I recently added my wife to my plan and got new phones so I had to call customer service to help with the porting and phone setup. I spoke with Mikeshia who was very patient, friendly and skilled. She was very informative didn't sound like she was just reading a script but actually new her stuff and she made sure that everything was working well before she disconnected. Only downside of PureTalk is the international service if you ever travel; however, everything else outweighs this small drawback.

Not only did this company ROBBED ME for… Not only did this company ROBBED ME for my money but played nothing but waiting and straight run around games with me every single time I would call customer service even spoke with manager and he even went on to assuring me I would receive my refund and never got it back i told them I would not pay for no service I did not use and as well as to close the account cause I didn’t want their service whatsoever and till this day it’s still not closed and still trying to charge me for their 💩 of a service!!!!! I wouldn’t recommend them without a doubt COMPANY ARE LIARS HAS 💩 WAYS OF MANAGING THINGS AND POOR CUSTOMERS SERVICE !!! BEWARE YOUR BETTER OF GOING WITH DIFFERENT SERVICE COMPANY !!!! Would give them 0 stars if I could!!!!!

Thanks so much, Puretalk! I’ve got to say I really appreciate the fact that this company doesn’t hate the values I believe in, first off. I also have been grateful for the service, including customer service provided. The price is a huge bonus, extremely competitive with others. I’ve been glad to have left the “big guys” and am happy to recommend Puretalk to my friends and family.

Customer service is outstanding!! Customer service is outstanding!! Coverage in rural area of east Texas is superior to all others (8) that I’ve had in 14 years!! Customer service is outstanding!!

My reasons for Five Stars The fact that you are: US Company Veteran-owned No outsourced customer service (Speaks ENGLISH that I can actually understand!) PRICE!!! These are the reasons I choose Pure Talk. My only issue is that I wish there were better customer service hours of operation. I know you're a young company, but maybe that can be rectified in the future.