I bought the Chronos V3 in white I bought the Chronos V3 in white. Super easy buying experience. Received consistent notifications and feedback along the way, setting expectations and building excitement. Build quality was good, though one side panel of the rig was popping out on delivery due to the pressure from some wires that couldn't fit all the way inside the metal enclosure I guess. I was able to get the siding snapped back in place, and all is well. I know there's pressure on that panel, so will keep an eye on it. This is what's keeping me at 4-stars. Overall, the machine looks and works great. I'm a happy buyer.

Great PC's with questionable customer support I placed an order for a high end laptop at the end of 2023. The initial laptop sent out had a GPU that was malfunctioning. Origin made it right and sent out another one, took about another two weeks. I had an issue with that laptop that was honestly my fault and I sent that back in due to my original order being toast. Just assumed this newer one was as well. I sent in my laptop again and Origin had quite a time getting to me/working on the issue/returning my laptop. Trying to get in touch with them wasn't the easiest. I purchased from Origin based solely off the customer service they tout. Fast forward 3 weeks and I finally had my laptop. Management from Corsair/Origin stepped in once they learned of the issue and offered to help me out in other ways, which was appreciated. I feel like Origin is a good company that simply needs better on the floor management when it comes to customer support and inquiries. My hardware is impeccable. But, getting in touch w/ Origin isn't the easiest at times... Thanks for helping, Jake!

This going to b a long 1 so please bear… This going to b a long 1 so please bear with me. i had them build me a custom pc for around 3k+ . it was built in a timely manor & shipped. & thats where the good part ends for awhile. form day 1 it was defective it kept getting the Blue screen of Death. Call there customer service line & kept getting NO ANSWER tried several times that day.I finally left a message to call me which they never did. the next day after several attempts i got through was told to do a mem. test which i did came back OK. called the next day again no answer, after several more attempts that day some1 finally answered the phone they said try a CLEAN WIN. install which i did. now the blue screen of death was gone but now every 4-5 hrs it would go to the log-in screen.I called again still having probs getting some1 in tech.support so i decided to call there sales line because we all know no matter what business theres always some there 2 sell u something. they alway got me some1 in tech support now after MUCH complaining the said send it back & we will fix it . so they sent me a NICE wooden crate 2 send it back in so there's a pos. for them. sent it back was told because it was defective right out of the box it would take priority in the repair approx. 1 wk from them receiving it back 2 it being fixed & sent back 2 me. they had it 2 1/2 weeks!! i was also told that i would get updates on the repairs. when i complained about no comms. i received a short cryptic message" checked out found no problems new cpu working fine. what??so when i called & inquired about the message NEW cpu?? i was told they replaced the CPU. it didnt say that but ok. got it back & the same prob. was till there ,every 4-5 hrs it would go to the log-in screen.called again (by this time i was able to get tru to tech support almost all the time, i guess all my bitchin paid off). was told ok we will c if we can build u a NEW computer we will b in touch i told them that i do ALL my banking on line so if we could cross-ship the new & defective computer so i could b able 2 get in2 my bank account they said they would check.after a couple if days i got conformation that they would indeed build me a NEW computer & allow cross shipment, again kudos to ORIGIN. said it would b about a week b4 the new computer shipped out. 21/2 week later no NEW COMPUTER!!! i called i was quite upset & asked WHAT THE HELL IS GOING ON???? they checked , the paperwork was misplaced. ???? i threatened legal action a few hrs latter i got a E-mail stating that my new build would start that day or the very latest the next day,& because it was there screw up they would up-grade my i-7 to a i-9m free of charge for the screw up . Again another Kudos 2 ORIGIN a week latter they sent me a notice that it was shipped out, they OVER NIGHTED to me!!! again another Kudos 2 ORIGIN PC. so here we are 4/24/2024 writing the review with a NICE working computer. i really would have liked 2 have given them a 5 star review but i just cant, in the end it all worked out. if they just didnt keep dropping the ball on this whole thing. Would i ever buy from them again? i really dont think so.They do use top notch components in there builds thats why i went with them, they NEVER once gave me a hard time about the probs. BUT THEY JUST KEPT DROPPING THE BALL!! Glenn.

Grad School B+/89% Almost perfect production and sales This is not my first Origins computer. With a few exceptions, the reason for my 4 star, the service was exelent. Due to a recent warehouse move, the system was delayed a few days. There was a further delay in the shipping department due to custom graphics added, and the printer being down. This was not revealed until after being in shipping for 4 business days. I was given the option to remove the graphics with a refund, which I took. The machine was shipped within a few hours. The principle resin for only loosing one star. Addendum: the printing was completed prior to shipping. This could have been avoided with better communications between the graphics department, and sales support staff. This is the principle resin for the grade reduction, as it is a production machine, and not a gaming device. And time is money. That being said, I would not hesitate to go through the process again. Eddy and the team performed admirably. Will revisit and review after 2 weeks of operations.

Everything seems OK During build process I received emails updating me on progress, which was helpful. For a custom PC build the time frame was reasonable. About a week. PC appears to work fine. Suggest they include a 'quick set up' sheet for small form factor PC case--it loads from the bottom, so it's a bit unintuitive at first glance.