$6000 PC shipped with a bad cooler, service rep lied. $6000 PC shipped with a bad cooler. They tell me it is "the only one compatible" with my system which is an outright lie. They say this because it is a Corsair cooler and Corsair is Origin's parent company. They HAVE to push these products and can't admit that they're defective. The cooler in question is notoriously unreliable and Corsair needs to get rid of them. I have been building PCs for over 20 years and bought this PC from Origin for the convenience, now I am behind on work and have to fix this machine when my new cooler gets here. Not happy at all for $6000.

Origin or Bust This is my 2nd Origin PC, I was an Alienware guy until 2020 when I bought my first Origin, Its been a perfect machine, not a single issue, NO BLOATWARE like my Dell backed Alienware now has. I was so pleased I just ordered another PC.

Grad School B+/89% Almost perfect production and sales This is not my first Origins computer. With a few exceptions, the reason for my 4 star, the service was exelent. Due to a recent warehouse move, the system was delayed a few days. There was a further delay in the shipping department due to custom graphics added, and the printer being down. This was not revealed until after being in shipping for 4 business days. I was given the option to remove the graphics with a refund, which I took. The machine was shipped within a few hours. The principle resin for only loosing one star. Addendum: the printing was completed prior to shipping. This could have been avoided with better communications between the graphics department, and sales support staff. This is the principle resin for the grade reduction, as it is a production machine, and not a gaming device. And time is money. That being said, I would not hesitate to go through the process again. Eddy and the team performed admirably. Will revisit and review after 2 weeks of operations.

Excellently built, great packaging! Excellently built, arrived in complete working order, and runs like a dream. I'm not fussed over it taking longer, that's just part and parcel of this global pandemic stuff, and it's the same with every single PC builder. I would recommend their computers to anyone who wants the best of the best.

Great PC's with questionable customer support I placed an order for a high end laptop at the end of 2023. The initial laptop sent out had a GPU that was malfunctioning. Origin made it right and sent out another one, took about another two weeks. I had an issue with that laptop that was honestly my fault and I sent that back in due to my original order being toast. Just assumed this newer one was as well. I sent in my laptop again and Origin had quite a time getting to me/working on the issue/returning my laptop. Trying to get in touch with them wasn't the easiest. I purchased from Origin based solely off the customer service they tout. Fast forward 3 weeks and I finally had my laptop. Management from Corsair/Origin stepped in once they learned of the issue and offered to help me out in other ways, which was appreciated. I feel like Origin is a good company that simply needs better on the floor management when it comes to customer support and inquiries. My hardware is impeccable. But, getting in touch w/ Origin isn't the easiest at times... Thanks for helping, Jake!