Grad School B+/89% Almost perfect production and sales This is not my first Origins computer. With a few exceptions, the reason for my 4 star, the service was exelent. Due to a recent warehouse move, the system was delayed a few days. There was a further delay in the shipping department due to custom graphics added, and the printer being down. This was not revealed until after being in shipping for 4 business days. I was given the option to remove the graphics with a refund, which I took. The machine was shipped within a few hours. The principle resin for only loosing one star. Addendum: the printing was completed prior to shipping. This could have been avoided with better communications between the graphics department, and sales support staff. This is the principle resin for the grade reduction, as it is a production machine, and not a gaming device. And time is money. That being said, I would not hesitate to go through the process again. Eddy and the team performed admirably. Will revisit and review after 2 weeks of operations.

Excellent customer service and support!! Through no part on them I had issue on my end completing the financing part of my order and even wanted to change up my order after submitting it. Origin went above and beyond getting the order correct and shipped in a timely manner. They always had the answers when I had a question for them when going through the ordering process and very knowledgeable or their products and my needs based on what I was going to use the PC for gaming wise and gave me the ideas on how I needed/ wanted the PC built. If I had any complaints it would be that I wish they had their own financing through them and not have to go through another company. Other than that I highly recommend them

Positive experience Bought a premade gaming pc through their site, talked to the tech who was handling my order and received it two days later. Pc was intact, nothing broken and booted up fine. Very positive experience.

My order was thoroughly tested My order was thoroughly tested, got all my parts. Shipped. And when I plugged in had 0 issues. Nothing was knocked lose. Went right to the Windows setup. Amazing looking case and PC too. Very impressed. To add, during my set up by installing my stuff like Steam etc. I was dumb and played around and accidentally disabled the other graphics card (not the nvidia) and everything went black of course. All my fault. Called support same night (Friday at 9:30pm or so cst) and got someone on the phone and walked me through what I need to do and stayed on the phone with me while I pulled out the nvida card and battery and then booted it without the GPU to re-enable that secondary card. Amazing support already and was day 1 of my PC arrival. HIGHLY recommend this company.

Great PC's with questionable customer support I placed an order for a high end laptop at the end of 2023. The initial laptop sent out had a GPU that was malfunctioning. Origin made it right and sent out another one, took about another two weeks. I had an issue with that laptop that was honestly my fault and I sent that back in due to my original order being toast. Just assumed this newer one was as well. I sent in my laptop again and Origin had quite a time getting to me/working on the issue/returning my laptop. Trying to get in touch with them wasn't the easiest. I purchased from Origin based solely off the customer service they tout. Fast forward 3 weeks and I finally had my laptop. Management from Corsair/Origin stepped in once they learned of the issue and offered to help me out in other ways, which was appreciated. I feel like Origin is a good company that simply needs better on the floor management when it comes to customer support and inquiries. My hardware is impeccable. But, getting in touch w/ Origin isn't the easiest at times... Thanks for helping, Jake!