Notifications & Details When I didn't receive notifications about the status and details of my order, I reached out to the sales team. They were quick with responses, patient, and did their best relevant to the questions asked.

Unfortunate People recommended me to Origin, I always build my own, but being older I thought, sure why not. So, I've had my machine for less than 2 years, 1 year 5 months to be exact. A $5000 computer. I've had 4 issues, 2 with the same hardware and I was strung along with getting it fixed. Now I am being told there is nothing they can do for me and to fix it on my own. Seriously? Where is all the warranty information stored? I checked my account on Origin and there is no warranty information for each of the parts. If Origin isn't going to fix them, then I'll go through the manufacturers, but I need that information. But, wow, to be told, sorry, fix it yourself, really??!! ***Edited to update the review to 3 stars for someone reaching out after this review. As the title says, it is still unfortunate as I had already gone through the RMA process on my own and it was too little too late and no other compensation was offered other than to help with the issue that I've already sent off***

Great PC's with questionable customer support I placed an order for a high end laptop at the end of 2023. The initial laptop sent out had a GPU that was malfunctioning. Origin made it right and sent out another one, took about another two weeks. I had an issue with that laptop that was honestly my fault and I sent that back in due to my original order being toast. Just assumed this newer one was as well. I sent in my laptop again and Origin had quite a time getting to me/working on the issue/returning my laptop. Trying to get in touch with them wasn't the easiest. I purchased from Origin based solely off the customer service they tout. Fast forward 3 weeks and I finally had my laptop. Management from Corsair/Origin stepped in once they learned of the issue and offered to help me out in other ways, which was appreciated. I feel like Origin is a good company that simply needs better on the floor management when it comes to customer support and inquiries. My hardware is impeccable. But, getting in touch w/ Origin isn't the easiest at times... Thanks for helping, Jake!

Spent 3000+$ on a laptop from Origin… Spent 3000+$ on a laptop from Origin and within 24 hours the screen went black. 6 days of trying to contact their 24/7 customer service....NO RESPONSE.. Finally received an email from them with a return address. After 5 days still no response. No idea if their repairing it or replacing it . I literally can't reach anyone from this company. UPDATE:: Origin is currently working on correcting this issue. ( will update and adjust as their progress develops) MARCH 10th stil no computer or update .Well over a month into this nightmare ❗️Over a month ago I gave this company 3000$ .... and the only thing I have to show for it is an email with empty promises. No computer👉 I wish I'd have read the reviews as 1 in 4 people have given 1 star 👈 I finally asked for a refund and they did so in a timely manner.

Awesome people! Amazing support! Got a pretty expensive setup and was given step by step updates!? I’ve never had better customer service in my life, and I work at a pet shop that prides ourselves in customer service and these guys blow us out of the water with quality customer support. I even sent a support ticket late at night when I thought it would be after hours for them but then I got a message back and was shocked at the time they replied! Was I think 1am their time!!!