Unfortunate People recommended me to Origin, I always build my own, but being older I thought, sure why not. So, I've had my machine for less than 2 years, 1 year 5 months to be exact. A $5000 computer. I've had 4 issues, 2 with the same hardware and I was strung along with getting it fixed. Now I am being told there is nothing they can do for me and to fix it on my own. Seriously? Where is all the warranty information stored? I checked my account on Origin and there is no warranty information for each of the parts. If Origin isn't going to fix them, then I'll go through the manufacturers, but I need that information. But, wow, to be told, sorry, fix it yourself, really??!! ***Edited to update the review to 3 stars for someone reaching out after this review. As the title says, it is still unfortunate as I had already gone through the RMA process on my own and it was too little too late and no other compensation was offered other than to help with the issue that I've already sent off***

Positive experience Bought a premade gaming pc through their site, talked to the tech who was handling my order and received it two days later. Pc was intact, nothing broken and booted up fine. Very positive experience.

Spent 3000+$ on a laptop from Origin… Spent 3000+$ on a laptop from Origin and within 24 hours the screen went black. 6 days of trying to contact their 24/7 customer service....NO RESPONSE.. Finally received an email from them with a return address. After 5 days still no response. No idea if their repairing it or replacing it . I literally can't reach anyone from this company. UPDATE:: Origin is currently working on correcting this issue. ( will update and adjust as their progress develops) MARCH 10th stil no computer or update .Well over a month into this nightmare ❗️Over a month ago I gave this company 3000$ .... and the only thing I have to show for it is an email with empty promises. No computer👉 I wish I'd have read the reviews as 1 in 4 people have given 1 star 👈 I finally asked for a refund and they did so in a timely manner.

I bought the Chronos V3 in white I bought the Chronos V3 in white. Super easy buying experience. Received consistent notifications and feedback along the way, setting expectations and building excitement. Build quality was good, though one side panel of the rig was popping out on delivery due to the pressure from some wires that couldn't fit all the way inside the metal enclosure I guess. I was able to get the siding snapped back in place, and all is well. I know there's pressure on that panel, so will keep an eye on it. This is what's keeping me at 4-stars. Overall, the machine looks and works great. I'm a happy buyer.

Beautiful hard loop system from Origin I bought a very high end PC from Origin, $6K+, including a hard loop CPU & GPU, 4090, the works. I checked in on the status through the build process and received responses within 24 hours. System shipped on-time and within a day or two of what was originally communicated. They used Omni logistics and the system arrived in a crate on a pallet. Delivery scheduling was good, Omni called me to schedule and they called me 30 minutes before delivery and arrived in the time window they said they would. The system is a beast. The custom loop looks beautiful. Everything works as expected, no issues when first turning on, and configuring and installing all my software, and transferring my files from my old system to the new one. Spending $6K on a system is a lot for me, for most people so I do appreciate the good communication from Origin, on-time shipping, good delivery experience, and most importantly, out of the crate and first turning it on was everything I had hoped for. Thank you Origin for this great experience.