Best Customer Service I have ever experienced I have ordered Premier Two: Prime from NZXT. The PC was built and shipped the next day and delivered ahead of schedule. Runs like a beast and looks so beautiful - I can't believe how far tech has come and how neatly built the PC is, a true work of art. What has prompted me to come and leave this review, however, is the fantastic customer support I received. I contacted NZXT a few times while setting things up. Max was incredibly helpful - every query was answered and solved within minutes and I was impressed with how quick, friendly and professional the service was. Overall I am so glad I chose to order from NZXT and I wholeheartedly recommend them.

9 months still no working unit Second time the PSU of my H1 unit broke down. Reported it 9 months ago. Replacement approved 6 months ago. I'm still waiting, NZXT refuses to give a timeline for it or alternatives, just "we don't have the PSU in stock". They are very prompt to reply to emails, so I can't say the customer service people are bad, but the customer service policies of the company are just the worst I've ever experienced. This is just shameful.

Ordered an NZXT Player 3 PRIME computer… Ordered an NZXT Player 3 PRIME computer from them for about $3,850 with 2 different 1 TB NVMe SSDs. It came with Windows 11 Home activated and the license key is injected into the motherboard to make it easy to auto re-activate should you reinstall Windows on another drive. It seems to work well overall and is a clean build. Their support has been helpful as well. Some notable concerns: 1. The GTX 4090 GPU did not have a support bracket to help hold the weight of the GPU; as heavy GPUs are strongly recommended to have. Thus you need to buy one and install it separately. Alternatively, just take the foam it comes with and cut off a chunk to hold up the GPU. The foam doesn't conduct static so it works well. 2. Confirm all fans are working in your case. Mine had 1 cable knocked loose during shipping, which I resolved fairly easily in the back of the case. 3. The default/recommended case does not seem very good for airflow. I wish I knew that before buying it. But so far it seems sufficient. 4. (IMPORTANT) Be sure to undervolt your CPU by 0.05% in the motherboard BIOS (see a YT video for how). This will stop your CPU from throttling and getting too hot, while not impacting performance. Specs: CPU: i9-14900KF RAM: 64 GB GPU: 4090 NVMe SSDs: 1 TB each, 2 SSDs Fans seem inaudible to quiet while running. Only during stress tests could I hear them and even then it was minor. I moved some of my parts from my old PC to my new PC such as my SSD drive and HDD drive. They were pretty straightforward to install. Definitely recommend so far.

Unusable software, abysmal customer service Purchased an all in one liquid cooler for my computer only to find out that required software for it causes constant crashes and even corrupted my display driver somehow. When customer service was contacted, they refused to even acknowledge the problem despite 5 years of threads of people having this exact problem. The representative tried to blame me, saying any number of problems with my computer build could cause the problem. Except uninstalling NZXT CAM completely fixes the problem, removing your ability to cool your computer in the process, rendering the cooler useless. Follow up with customer service after informing them I may only receive a partial refund from a third party to check my options for proper resolution and was given a metaphorical middle finger. I’d be embarrassed to offer customer service and software this subpar, especially on a premium product.

Excellent customer service Excellent customer service. My first NZXT product, an Z63 NZXT Kraken 280 RGB 280mm AIO CPU Liquid Cooler with Customizable LCD Display, went belly up. The pump stopped pumping after 8mo. of use. I turned my rig on and it shut itself off. WHAT!? After tinkering to get into the BIOS, I noticed the temps at 88+ and rising. Troubleshooting revealed it to be pump failure. The customer service rep knew exactly what was going on after I explained it to him. He knew a replacement was the only resolution. He made the experience extremely painless. Also, it helped that I had my purchase order. Thanks, NZXT!