NZXT

15736 E. Valley Blvd, 91744-3927, City of Industry, United States
http://www.nzxt.com
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3.85
Based on 20 Reviews

5

65.00%

4

5.00%

3

0.00%

2

10.00%

1

20.00%
About NZXT

A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.

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Justin Villegas
GB

Their customer service goes above and… Their customer service goes above and beyond, they are doing such an amazing job when it comes to dealing with customer issues, I had to get my kraken z73 replaced because of the pump going bad after 4 years, it was still under warranty and the person helping me made the process easy, she was so helpful and patient, helped me get my Kraken z73 replaced for a new unit without a single issue

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Andrew Copplestone
GB

Value for money Delivets high quality components especially the cases. Have cable management in mind . No plastic. Just steel and glass. Very modular . Worth buying the H9 elite dual chamber

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K.l Son
DE

NZXT Kraken X63 best customer experience My NZXT Kraken X63 water cooling system became very loud after exactly 3.5 years. The pump started to make cartwheeling noises. The noise got louder and louder until the pump could no longer be heard and I received the error message CPU FAN Error in the BIOS. The CPU overheated and the system shut down. After this incident, I contacted NZXT customer support and described my case. Customer service contacted me immediately. They asked me to submit a video of my water cooling system and the error. Then everything went very quickly, I received a return slip and I sent the old cooling system back. Luckily I had all my proof of purchase. I received a new unit back a few days later and am very happy with the process with NZXT. The customer service was excellent. He really took an interest in my problem and took care of it. Many thanks to NXZT!

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Juan Pablo Orrego Contador
CL

Great customer service My couple years old NZXT C750 PSU blew up, but customer service was extremely helpful and refunded me the cost. The PSU has good reviews so I probably got unlucky which is why I won't remove any stars due to the failure.

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Levi
GB

Worst PC I’ve Ever Used This is the most frustrating experience I’ve ever had with a pc. Their garbage parts are constantly having issues. I’ve had to replace the same case part that had the power button and audio jack 4 times, because they keep sending defective trash. Now, the monitor’s jack has all of the sudden stopped working. Care to guess how much I use the PC? Very rarely. Mostly in part because of the audio constantly being inaccessible. Done with this computer and this company. DO NOT waste thousands of dollars on this bs Edit 1: Per request, ticket number: 1934209 Edit 2: Support was unhelpful as usual. Really don’t know why I bothered

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