NZXT Kraken X63 best customer experience My NZXT Kraken X63 water cooling system became very loud after exactly 3.5 years. The pump started to make cartwheeling noises. The noise got louder and louder until the pump could no longer be heard and I received the error message CPU FAN Error in the BIOS. The CPU overheated and the system shut down. After this incident, I contacted NZXT customer support and described my case. Customer service contacted me immediately. They asked me to submit a video of my water cooling system and the error. Then everything went very quickly, I received a return slip and I sent the old cooling system back. Luckily I had all my proof of purchase. I received a new unit back a few days later and am very happy with the process with NZXT. The customer service was excellent. He really took an interest in my problem and took care of it. Many thanks to NXZT!

i've bought the prime 3 NZXT pc and its… i've bought the prime 3 NZXT pc and its being close to a year owning it. It's been having issues for so long and its just gotten worse. I cant use bluetooth headphones at all for this PC and on top of that it cant stop overheating so i can barely run games at all. If you're looking to buy an everlasting PC please look elsewhere or build one yourself.

Wonderful customer service I have had my PC for a year now, with fairly good set up. It's why I was wondering why I was having so much issues running a single game the last few months that I had it when it had been less that a year of having it. I submitted a ticket requesting help in trying to figure out what was going on. It was a day later that I got a reply, and the about of help was extremely helpful and done in a timely manner. Sadly we couldn't figure what the issues were and had to be sent in for repairs. The person assigned to my case was very helpful and would update me with anything new and repairs took less time than anticipated. The customer service was excellent and I'm glad I made the right choice on buying my PC from them. Just waiting to get my PC back, been dying without it.

Unusable software, abysmal customer service Purchased an all in one liquid cooler for my computer only to find out that required software for it causes constant crashes and even corrupted my display driver somehow. When customer service was contacted, they refused to even acknowledge the problem despite 5 years of threads of people having this exact problem. The representative tried to blame me, saying any number of problems with my computer build could cause the problem. Except uninstalling NZXT CAM completely fixes the problem, removing your ability to cool your computer in the process, rendering the cooler useless. Follow up with customer service after informing them I may only receive a partial refund from a third party to check my options for proper resolution and was given a metaphorical middle finger. I’d be embarrassed to offer customer service and software this subpar, especially on a premium product.

Value for money Delivets high quality components especially the cases. Have cable management in mind . No plastic. Just steel and glass. Very modular . Worth buying the H9 elite dual chamber