Shannon Woods
GBHorrible purchase in customer service experience We spent $3000 for a custom computer that arrived and did not work. Rather than replace with a new computer as they should have, they were required us to box it back up and send for repair. Why in the world would I need to repair a computer? I just purchased and haven’t yet used? Any attempts to speak to a real human were denied as apparently there are no supervisors available for at least 48 hours. That is completely false and ridiculous.
Cory DeGroot
GBUnusable software, abysmal customer service Purchased an all in one liquid cooler for my computer only to find out that required software for it causes constant crashes and even corrupted my display driver somehow. When customer service was contacted, they refused to even acknowledge the problem despite 5 years of threads of people having this exact problem. The representative tried to blame me, saying any number of problems with my computer build could cause the problem. Except uninstalling NZXT CAM completely fixes the problem, removing your ability to cool your computer in the process, rendering the cooler useless. Follow up with customer service after informing them I may only receive a partial refund from a third party to check my options for proper resolution and was given a metaphorical middle finger. I’d be embarrassed to offer customer service and software this subpar, especially on a premium product.
Azul De Bianka
GBExcellent customer service Excellent customer service. My first NZXT product, an Z63 NZXT Kraken 280 RGB 280mm AIO CPU Liquid Cooler with Customizable LCD Display, went belly up. The pump stopped pumping after 8mo. of use. I turned my rig on and it shut itself off. WHAT!? After tinkering to get into the BIOS, I noticed the temps at 88+ and rising. Troubleshooting revealed it to be pump failure. The customer service rep knew exactly what was going on after I explained it to him. He knew a replacement was the only resolution. He made the experience extremely painless. Also, it helped that I had my purchase order. Thanks, NZXT!
Sheepherdly
GBGood but could be better The PC is great and works great and it’s cheap in relation to its specs but expect it to be BOA and an obnoxious RMA process that, albeit works it’s just longer then expected with little to no info.
Mateus Cardoso
SEGreat after sales I had a amazing experience with the brand when I needed spare parts.