James
GBExcellent service Bought a PC case, my first NZXT product. Had a couple questions about it and decided to call their help line. Not only did I get to talk to a live, lovely, helpful person who really knew their stuff, I was just honestly blown away by the great customer service I received. Regular email updates after our phone call, as-and-when they located certain parts. Can't remember the last time I had such a positive experience with a company. Ace.
Levi
GBWorst PC I’ve Ever Used This is the most frustrating experience I’ve ever had with a pc. Their garbage parts are constantly having issues. I’ve had to replace the same case part that had the power button and audio jack 4 times, because they keep sending defective trash. Now, the monitor’s jack has all of the sudden stopped working. Care to guess how much I use the PC? Very rarely. Mostly in part because of the audio constantly being inaccessible. Done with this computer and this company. DO NOT waste thousands of dollars on this bs Edit 1: Per request, ticket number: 1934209 Edit 2: Support was unhelpful as usual. Really don’t know why I bothered
Sheepherdly
GBGood but could be better The PC is great and works great and it’s cheap in relation to its specs but expect it to be BOA and an obnoxious RMA process that, albeit works it’s just longer then expected with little to no info.
Shannon Woods
GBHorrible purchase in customer service experience We spent $3000 for a custom computer that arrived and did not work. Rather than replace with a new computer as they should have, they were required us to box it back up and send for repair. Why in the world would I need to repair a computer? I just purchased and haven’t yet used? Any attempts to speak to a real human were denied as apparently there are no supervisors available for at least 48 hours. That is completely false and ridiculous.
Juan Pablo Orrego Contador
CLGreat customer service My couple years old NZXT C750 PSU blew up, but customer service was extremely helpful and refunded me the cost. The PSU has good reviews so I probably got unlucky which is why I won't remove any stars due to the failure.