Shy
GBWonderful customer service I have had my PC for a year now, with fairly good set up. It's why I was wondering why I was having so much issues running a single game the last few months that I had it when it had been less that a year of having it. I submitted a ticket requesting help in trying to figure out what was going on. It was a day later that I got a reply, and the about of help was extremely helpful and done in a timely manner. Sadly we couldn't figure what the issues were and had to be sent in for repairs. The person assigned to my case was very helpful and would update me with anything new and repairs took less time than anticipated. The customer service was excellent and I'm glad I made the right choice on buying my PC from them. Just waiting to get my PC back, been dying without it.
Andrew Copplestone
GBValue for money Delivets high quality components especially the cases. Have cable management in mind . No plastic. Just steel and glass. Very modular . Worth buying the H9 elite dual chamber
Nick Nichold
GBTerrible customer service Ordered a system for my grandson. Without asking they canceled the order (after they already had a valid credit card). Their excuse was that the shipping address and the billing address were different. Of course they had to be. When I finally reached someone on the phone after a half hour on ignore, they were totally unhelpful. They would not let me talk to someone else and would not allow me to reorder the system. They may make good gaming computers but their customer service is terrible.
Jon Dereck
PRAll Around 5 star As of today 19/4/24 I have had 0 issues with customer service and every issue, concer or question was resolved. Thanks NZXT Keep up the great work.
Azul De Bianka
GBExcellent customer service Excellent customer service. My first NZXT product, an Z63 NZXT Kraken 280 RGB 280mm AIO CPU Liquid Cooler with Customizable LCD Display, went belly up. The pump stopped pumping after 8mo. of use. I turned my rig on and it shut itself off. WHAT!? After tinkering to get into the BIOS, I noticed the temps at 88+ and rising. Troubleshooting revealed it to be pump failure. The customer service rep knew exactly what was going on after I explained it to him. He knew a replacement was the only resolution. He made the experience extremely painless. Also, it helped that I had my purchase order. Thanks, NZXT!