Worst PC I’ve Ever Used This is the most frustrating experience I’ve ever had with a pc. Their garbage parts are constantly having issues. I’ve had to replace the same case part that had the power button and audio jack 4 times, because they keep sending defective trash. Now, the monitor’s jack has all of the sudden stopped working. Care to guess how much I use the PC? Very rarely. Mostly in part because of the audio constantly being inaccessible. Done with this computer and this company. DO NOT waste thousands of dollars on this bs Edit 1: Per request, ticket number: 1934209 Edit 2: Support was unhelpful as usual. Really don’t know why I bothered

Ordered an NZXT Player 3 PRIME computer… Ordered an NZXT Player 3 PRIME computer from them for about $3,850 with 2 different 1 TB NVMe SSDs. It came with Windows 11 Home activated and the license key is injected into the motherboard to make it easy to auto re-activate should you reinstall Windows on another drive. It seems to work well overall and is a clean build. Their support has been helpful as well. Some notable concerns: 1. The GTX 4090 GPU did not have a support bracket to help hold the weight of the GPU; as heavy GPUs are strongly recommended to have. Thus you need to buy one and install it separately. Alternatively, just take the foam it comes with and cut off a chunk to hold up the GPU. The foam doesn't conduct static so it works well. 2. Confirm all fans are working in your case. Mine had 1 cable knocked loose during shipping, which I resolved fairly easily in the back of the case. 3. The default/recommended case does not seem very good for airflow. I wish I knew that before buying it. But so far it seems sufficient. 4. (IMPORTANT) Be sure to undervolt your CPU by 0.05% in the motherboard BIOS (see a YT video for how). This will stop your CPU from throttling and getting too hot, while not impacting performance. Specs: CPU: i9-14900KF RAM: 64 GB GPU: 4090 NVMe SSDs: 1 TB each, 2 SSDs Fans seem inaudible to quiet while running. Only during stress tests could I hear them and even then it was minor. I moved some of my parts from my old PC to my new PC such as my SSD drive and HDD drive. They were pretty straightforward to install. Definitely recommend so far.

Best Customer Service I have ever experienced I have ordered Premier Two: Prime from NZXT. The PC was built and shipped the next day and delivered ahead of schedule. Runs like a beast and looks so beautiful - I can't believe how far tech has come and how neatly built the PC is, a true work of art. What has prompted me to come and leave this review, however, is the fantastic customer support I received. I contacted NZXT a few times while setting things up. Max was incredibly helpful - every query was answered and solved within minutes and I was impressed with how quick, friendly and professional the service was. Overall I am so glad I chose to order from NZXT and I wholeheartedly recommend them.

Good but could be better The PC is great and works great and it’s cheap in relation to its specs but expect it to be BOA and an obnoxious RMA process that, albeit works it’s just longer then expected with little to no info.

Their customer service goes above and… Their customer service goes above and beyond, they are doing such an amazing job when it comes to dealing with customer issues, I had to get my kraken z73 replaced because of the pump going bad after 4 years, it was still under warranty and the person helping me made the process easy, she was so helpful and patient, helped me get my Kraken z73 replaced for a new unit without a single issue