Shannon Woods
GBHorrible purchase in customer service experience We spent $3000 for a custom computer that arrived and did not work. Rather than replace with a new computer as they should have, they were required us to box it back up and send for repair. Why in the world would I need to repair a computer? I just purchased and haven’t yet used? Any attempts to speak to a real human were denied as apparently there are no supervisors available for at least 48 hours. That is completely false and ridiculous.
Carlos
GBIncredible customer support! Requested a replacement part for my PC case that was damaged by my little girl. NZXT customer support took care of me and sent me my replacement. It arrived promptly and couldn't be happier!
Pierre-Antoine
FR9 months still no working unit Second time the PSU of my H1 unit broke down. Reported it 9 months ago. Replacement approved 6 months ago. I'm still waiting, NZXT refuses to give a timeline for it or alternatives, just "we don't have the PSU in stock". They are very prompt to reply to emails, so I can't say the customer service people are bad, but the customer service policies of the company are just the worst I've ever experienced. This is just shameful.
Nick Nichold
GBTerrible customer service Ordered a system for my grandson. Without asking they canceled the order (after they already had a valid credit card). Their excuse was that the shipping address and the billing address were different. Of course they had to be. When I finally reached someone on the phone after a half hour on ignore, they were totally unhelpful. They would not let me talk to someone else and would not allow me to reorder the system. They may make good gaming computers but their customer service is terrible.
Monika
GBBest Customer Service I have ever experienced I have ordered Premier Two: Prime from NZXT. The PC was built and shipped the next day and delivered ahead of schedule. Runs like a beast and looks so beautiful - I can't believe how far tech has come and how neatly built the PC is, a true work of art. What has prompted me to come and leave this review, however, is the fantastic customer support I received. I contacted NZXT a few times while setting things up. Max was incredibly helpful - every query was answered and solved within minutes and I was impressed with how quick, friendly and professional the service was. Overall I am so glad I chose to order from NZXT and I wholeheartedly recommend them.