Shannon Woods
GBHorrible purchase in customer service experience We spent $3000 for a custom computer that arrived and did not work. Rather than replace with a new computer as they should have, they were required us to box it back up and send for repair. Why in the world would I need to repair a computer? I just purchased and haven’t yet used? Any attempts to speak to a real human were denied as apparently there are no supervisors available for at least 48 hours. That is completely false and ridiculous.
Justin Villegas
GBTheir customer service goes above and… Their customer service goes above and beyond, they are doing such an amazing job when it comes to dealing with customer issues, I had to get my kraken z73 replaced because of the pump going bad after 4 years, it was still under warranty and the person helping me made the process easy, she was so helpful and patient, helped me get my Kraken z73 replaced for a new unit without a single issue
Unknown
GBOrdered an NZXT Player 3 PRIME computer… Ordered an NZXT Player 3 PRIME computer from them for about $3,850 with 2 different 1 TB NVMe SSDs. It came with Windows 11 Home activated and the license key is injected into the motherboard to make it easy to auto re-activate should you reinstall Windows on another drive. It seems to work well overall and is a clean build. Their support has been helpful as well. Some notable concerns: 1. The GTX 4090 GPU did not have a support bracket to help hold the weight of the GPU; as heavy GPUs are strongly recommended to have. Thus you need to buy one and install it separately. Alternatively, just take the foam it comes with and cut off a chunk to hold up the GPU. The foam doesn't conduct static so it works well. 2. Confirm all fans are working in your case. Mine had 1 cable knocked loose during shipping, which I resolved fairly easily in the back of the case. 3. The default/recommended case does not seem very good for airflow. I wish I knew that before buying it. But so far it seems sufficient. 4. (IMPORTANT) Be sure to undervolt your CPU by 0.05% in the motherboard BIOS (see a YT video for how). This will stop your CPU from throttling and getting too hot, while not impacting performance. Specs: CPU: i9-14900KF RAM: 64 GB GPU: 4090 NVMe SSDs: 1 TB each, 2 SSDs Fans seem inaudible to quiet while running. Only during stress tests could I hear them and even then it was minor. I moved some of my parts from my old PC to my new PC such as my SSD drive and HDD drive. They were pretty straightforward to install. Definitely recommend so far.
Nick Nichold
GBTerrible customer service Ordered a system for my grandson. Without asking they canceled the order (after they already had a valid credit card). Their excuse was that the shipping address and the billing address were different. Of course they had to be. When I finally reached someone on the phone after a half hour on ignore, they were totally unhelpful. They would not let me talk to someone else and would not allow me to reorder the system. They may make good gaming computers but their customer service is terrible.
Pierre-Antoine
FR9 months still no working unit Second time the PSU of my H1 unit broke down. Reported it 9 months ago. Replacement approved 6 months ago. I'm still waiting, NZXT refuses to give a timeline for it or alternatives, just "we don't have the PSU in stock". They are very prompt to reply to emails, so I can't say the customer service people are bad, but the customer service policies of the company are just the worst I've ever experienced. This is just shameful.