James
GBExcellent service Bought a PC case, my first NZXT product. Had a couple questions about it and decided to call their help line. Not only did I get to talk to a live, lovely, helpful person who really knew their stuff, I was just honestly blown away by the great customer service I received. Regular email updates after our phone call, as-and-when they located certain parts. Can't remember the last time I had such a positive experience with a company. Ace.
Sheepherdly
GBGood but could be better The PC is great and works great and it’s cheap in relation to its specs but expect it to be BOA and an obnoxious RMA process that, albeit works it’s just longer then expected with little to no info.
Levi
GBWorst PC I’ve Ever Used This is the most frustrating experience I’ve ever had with a pc. Their garbage parts are constantly having issues. I’ve had to replace the same case part that had the power button and audio jack 4 times, because they keep sending defective trash. Now, the monitor’s jack has all of the sudden stopped working. Care to guess how much I use the PC? Very rarely. Mostly in part because of the audio constantly being inaccessible. Done with this computer and this company. DO NOT waste thousands of dollars on this bs Edit 1: Per request, ticket number: 1934209 Edit 2: Support was unhelpful as usual. Really don’t know why I bothered
Azul De Bianka
GBExcellent customer service Excellent customer service. My first NZXT product, an Z63 NZXT Kraken 280 RGB 280mm AIO CPU Liquid Cooler with Customizable LCD Display, went belly up. The pump stopped pumping after 8mo. of use. I turned my rig on and it shut itself off. WHAT!? After tinkering to get into the BIOS, I noticed the temps at 88+ and rising. Troubleshooting revealed it to be pump failure. The customer service rep knew exactly what was going on after I explained it to him. He knew a replacement was the only resolution. He made the experience extremely painless. Also, it helped that I had my purchase order. Thanks, NZXT!
K.l Son
DENZXT Kraken X63 best customer experience My NZXT Kraken X63 water cooling system became very loud after exactly 3.5 years. The pump started to make cartwheeling noises. The noise got louder and louder until the pump could no longer be heard and I received the error message CPU FAN Error in the BIOS. The CPU overheated and the system shut down. After this incident, I contacted NZXT customer support and described my case. Customer service contacted me immediately. They asked me to submit a video of my water cooling system and the error. Then everything went very quickly, I received a return slip and I sent the old cooling system back. Luckily I had all my proof of purchase. I received a new unit back a few days later and am very happy with the process with NZXT. The customer service was excellent. He really took an interest in my problem and took care of it. Many thanks to NXZT!