Ordered an NZXT Player 3 PRIME computer… Ordered an NZXT Player 3 PRIME computer from them for about $3,850 with 2 different 1 TB NVMe SSDs. It came with Windows 11 Home activated and the license key is injected into the motherboard to make it easy to auto re-activate should you reinstall Windows on another drive. It seems to work well overall and is a clean build. Their support has been helpful as well. Some notable concerns: 1. The GTX 4090 GPU did not have a support bracket to help hold the weight of the GPU; as heavy GPUs are strongly recommended to have. Thus you need to buy one and install it separately. Alternatively, just take the foam it comes with and cut off a chunk to hold up the GPU. The foam doesn't conduct static so it works well. 2. Confirm all fans are working in your case. Mine had 1 cable knocked loose during shipping, which I resolved fairly easily in the back of the case. 3. The default/recommended case does not seem very good for airflow. I wish I knew that before buying it. But so far it seems sufficient. 4. (IMPORTANT) Be sure to undervolt your CPU by 0.05% in the motherboard BIOS (see a YT video for how). This will stop your CPU from throttling and getting too hot, while not impacting performance. Specs: CPU: i9-14900KF RAM: 64 GB GPU: 4090 NVMe SSDs: 1 TB each, 2 SSDs Fans seem inaudible to quiet while running. Only during stress tests could I hear them and even then it was minor. I moved some of my parts from my old PC to my new PC such as my SSD drive and HDD drive. They were pretty straightforward to install. Definitely recommend so far.

NZXT Kraken X63 best customer experience My NZXT Kraken X63 water cooling system became very loud after exactly 3.5 years. The pump started to make cartwheeling noises. The noise got louder and louder until the pump could no longer be heard and I received the error message CPU FAN Error in the BIOS. The CPU overheated and the system shut down. After this incident, I contacted NZXT customer support and described my case. Customer service contacted me immediately. They asked me to submit a video of my water cooling system and the error. Then everything went very quickly, I received a return slip and I sent the old cooling system back. Luckily I had all my proof of purchase. I received a new unit back a few days later and am very happy with the process with NZXT. The customer service was excellent. He really took an interest in my problem and took care of it. Many thanks to NXZT!

Wonderful customer service I have had my PC for a year now, with fairly good set up. It's why I was wondering why I was having so much issues running a single game the last few months that I had it when it had been less that a year of having it. I submitted a ticket requesting help in trying to figure out what was going on. It was a day later that I got a reply, and the about of help was extremely helpful and done in a timely manner. Sadly we couldn't figure what the issues were and had to be sent in for repairs. The person assigned to my case was very helpful and would update me with anything new and repairs took less time than anticipated. The customer service was excellent and I'm glad I made the right choice on buying my PC from them. Just waiting to get my PC back, been dying without it.

Great customer service My couple years old NZXT C750 PSU blew up, but customer service was extremely helpful and refunded me the cost. The PSU has good reviews so I probably got unlucky which is why I won't remove any stars due to the failure.

Best Customer Service I have ever experienced I have ordered Premier Two: Prime from NZXT. The PC was built and shipped the next day and delivered ahead of schedule. Runs like a beast and looks so beautiful - I can't believe how far tech has come and how neatly built the PC is, a true work of art. What has prompted me to come and leave this review, however, is the fantastic customer support I received. I contacted NZXT a few times while setting things up. Max was incredibly helpful - every query was answered and solved within minutes and I was impressed with how quick, friendly and professional the service was. Overall I am so glad I chose to order from NZXT and I wholeheartedly recommend them.