Christoph Hillebrand
DETop notch customer service Top notch customer service like it is meant to be done. Feels really good that indeed there are top service companies out there. Got an exchange AIO after 5 years. The grant 6 years so it is in warranty time span but the easiness how the process went down was just satisfying. Top! @Marco
Juan Pablo Orrego Contador
CLGreat customer service My couple years old NZXT C750 PSU blew up, but customer service was extremely helpful and refunded me the cost. The PSU has good reviews so I probably got unlucky which is why I won't remove any stars due to the failure.
Monika
GBBest Customer Service I have ever experienced I have ordered Premier Two: Prime from NZXT. The PC was built and shipped the next day and delivered ahead of schedule. Runs like a beast and looks so beautiful - I can't believe how far tech has come and how neatly built the PC is, a true work of art. What has prompted me to come and leave this review, however, is the fantastic customer support I received. I contacted NZXT a few times while setting things up. Max was incredibly helpful - every query was answered and solved within minutes and I was impressed with how quick, friendly and professional the service was. Overall I am so glad I chose to order from NZXT and I wholeheartedly recommend them.
Nick Nichold
GBTerrible customer service Ordered a system for my grandson. Without asking they canceled the order (after they already had a valid credit card). Their excuse was that the shipping address and the billing address were different. Of course they had to be. When I finally reached someone on the phone after a half hour on ignore, they were totally unhelpful. They would not let me talk to someone else and would not allow me to reorder the system. They may make good gaming computers but their customer service is terrible.
James
GBExcellent service Bought a PC case, my first NZXT product. Had a couple questions about it and decided to call their help line. Not only did I get to talk to a live, lovely, helpful person who really knew their stuff, I was just honestly blown away by the great customer service I received. Regular email updates after our phone call, as-and-when they located certain parts. Can't remember the last time I had such a positive experience with a company. Ace.