Christoph Hillebrand
DETop notch customer service Top notch customer service like it is meant to be done. Feels really good that indeed there are top service companies out there. Got an exchange AIO after 5 years. The grant 6 years so it is in warranty time span but the easiness how the process went down was just satisfying. Top! @Marco
Carlos
GBIncredible customer support! Requested a replacement part for my PC case that was damaged by my little girl. NZXT customer support took care of me and sent me my replacement. It arrived promptly and couldn't be happier!
Pierre-Antoine
FR9 months still no working unit Second time the PSU of my H1 unit broke down. Reported it 9 months ago. Replacement approved 6 months ago. I'm still waiting, NZXT refuses to give a timeline for it or alternatives, just "we don't have the PSU in stock". They are very prompt to reply to emails, so I can't say the customer service people are bad, but the customer service policies of the company are just the worst I've ever experienced. This is just shameful.
James
GBExcellent service Bought a PC case, my first NZXT product. Had a couple questions about it and decided to call their help line. Not only did I get to talk to a live, lovely, helpful person who really knew their stuff, I was just honestly blown away by the great customer service I received. Regular email updates after our phone call, as-and-when they located certain parts. Can't remember the last time I had such a positive experience with a company. Ace.
Justin Villegas
GBTheir customer service goes above and… Their customer service goes above and beyond, they are doing such an amazing job when it comes to dealing with customer issues, I had to get my kraken z73 replaced because of the pump going bad after 4 years, it was still under warranty and the person helping me made the process easy, she was so helpful and patient, helped me get my Kraken z73 replaced for a new unit without a single issue