Christoph Hillebrand
DETop notch customer service Top notch customer service like it is meant to be done. Feels really good that indeed there are top service companies out there. Got an exchange AIO after 5 years. The grant 6 years so it is in warranty time span but the easiness how the process went down was just satisfying. Top! @Marco
Shannon Woods
GBHorrible purchase in customer service experience We spent $3000 for a custom computer that arrived and did not work. Rather than replace with a new computer as they should have, they were required us to box it back up and send for repair. Why in the world would I need to repair a computer? I just purchased and haven’t yet used? Any attempts to speak to a real human were denied as apparently there are no supervisors available for at least 48 hours. That is completely false and ridiculous.
Mateus Cardoso
SEGreat after sales I had a amazing experience with the brand when I needed spare parts.
Cory DeGroot
GBUnusable software, abysmal customer service Purchased an all in one liquid cooler for my computer only to find out that required software for it causes constant crashes and even corrupted my display driver somehow. When customer service was contacted, they refused to even acknowledge the problem despite 5 years of threads of people having this exact problem. The representative tried to blame me, saying any number of problems with my computer build could cause the problem. Except uninstalling NZXT CAM completely fixes the problem, removing your ability to cool your computer in the process, rendering the cooler useless. Follow up with customer service after informing them I may only receive a partial refund from a third party to check my options for proper resolution and was given a metaphorical middle finger. I’d be embarrassed to offer customer service and software this subpar, especially on a premium product.
Levi
GBWorst PC I’ve Ever Used This is the most frustrating experience I’ve ever had with a pc. Their garbage parts are constantly having issues. I’ve had to replace the same case part that had the power button and audio jack 4 times, because they keep sending defective trash. Now, the monitor’s jack has all of the sudden stopped working. Care to guess how much I use the PC? Very rarely. Mostly in part because of the audio constantly being inaccessible. Done with this computer and this company. DO NOT waste thousands of dollars on this bs Edit 1: Per request, ticket number: 1934209 Edit 2: Support was unhelpful as usual. Really don’t know why I bothered