James
GBExcellent service Bought a PC case, my first NZXT product. Had a couple questions about it and decided to call their help line. Not only did I get to talk to a live, lovely, helpful person who really knew their stuff, I was just honestly blown away by the great customer service I received. Regular email updates after our phone call, as-and-when they located certain parts. Can't remember the last time I had such a positive experience with a company. Ace.
Shy
GBWonderful customer service I have had my PC for a year now, with fairly good set up. It's why I was wondering why I was having so much issues running a single game the last few months that I had it when it had been less that a year of having it. I submitted a ticket requesting help in trying to figure out what was going on. It was a day later that I got a reply, and the about of help was extremely helpful and done in a timely manner. Sadly we couldn't figure what the issues were and had to be sent in for repairs. The person assigned to my case was very helpful and would update me with anything new and repairs took less time than anticipated. The customer service was excellent and I'm glad I made the right choice on buying my PC from them. Just waiting to get my PC back, been dying without it.
Levi
GBWorst PC I’ve Ever Used This is the most frustrating experience I’ve ever had with a pc. Their garbage parts are constantly having issues. I’ve had to replace the same case part that had the power button and audio jack 4 times, because they keep sending defective trash. Now, the monitor’s jack has all of the sudden stopped working. Care to guess how much I use the PC? Very rarely. Mostly in part because of the audio constantly being inaccessible. Done with this computer and this company. DO NOT waste thousands of dollars on this bs Edit 1: Per request, ticket number: 1934209 Edit 2: Support was unhelpful as usual. Really don’t know why I bothered
Monika
GBBest Customer Service I have ever experienced I have ordered Premier Two: Prime from NZXT. The PC was built and shipped the next day and delivered ahead of schedule. Runs like a beast and looks so beautiful - I can't believe how far tech has come and how neatly built the PC is, a true work of art. What has prompted me to come and leave this review, however, is the fantastic customer support I received. I contacted NZXT a few times while setting things up. Max was incredibly helpful - every query was answered and solved within minutes and I was impressed with how quick, friendly and professional the service was. Overall I am so glad I chose to order from NZXT and I wholeheartedly recommend them.
Mateus Cardoso
SEGreat after sales I had a amazing experience with the brand when I needed spare parts.