Pierre-Antoine
FR9 months still no working unit Second time the PSU of my H1 unit broke down. Reported it 9 months ago. Replacement approved 6 months ago. I'm still waiting, NZXT refuses to give a timeline for it or alternatives, just "we don't have the PSU in stock". They are very prompt to reply to emails, so I can't say the customer service people are bad, but the customer service policies of the company are just the worst I've ever experienced. This is just shameful.
Shy
GBWonderful customer service I have had my PC for a year now, with fairly good set up. It's why I was wondering why I was having so much issues running a single game the last few months that I had it when it had been less that a year of having it. I submitted a ticket requesting help in trying to figure out what was going on. It was a day later that I got a reply, and the about of help was extremely helpful and done in a timely manner. Sadly we couldn't figure what the issues were and had to be sent in for repairs. The person assigned to my case was very helpful and would update me with anything new and repairs took less time than anticipated. The customer service was excellent and I'm glad I made the right choice on buying my PC from them. Just waiting to get my PC back, been dying without it.
Mateus Cardoso
SEGreat after sales I had a amazing experience with the brand when I needed spare parts.
Andrew Copplestone
GBValue for money Delivets high quality components especially the cases. Have cable management in mind . No plastic. Just steel and glass. Very modular . Worth buying the H9 elite dual chamber
Jon Dereck
PRAll Around 5 star As of today 19/4/24 I have had 0 issues with customer service and every issue, concer or question was resolved. Thanks NZXT Keep up the great work.