James
GBExcellent service Bought a PC case, my first NZXT product. Had a couple questions about it and decided to call their help line. Not only did I get to talk to a live, lovely, helpful person who really knew their stuff, I was just honestly blown away by the great customer service I received. Regular email updates after our phone call, as-and-when they located certain parts. Can't remember the last time I had such a positive experience with a company. Ace.
Azul De Bianka
GBExcellent customer service Excellent customer service. My first NZXT product, an Z63 NZXT Kraken 280 RGB 280mm AIO CPU Liquid Cooler with Customizable LCD Display, went belly up. The pump stopped pumping after 8mo. of use. I turned my rig on and it shut itself off. WHAT!? After tinkering to get into the BIOS, I noticed the temps at 88+ and rising. Troubleshooting revealed it to be pump failure. The customer service rep knew exactly what was going on after I explained it to him. He knew a replacement was the only resolution. He made the experience extremely painless. Also, it helped that I had my purchase order. Thanks, NZXT!
K.l Son
DENZXT Kraken X63 best customer experience My NZXT Kraken X63 water cooling system became very loud after exactly 3.5 years. The pump started to make cartwheeling noises. The noise got louder and louder until the pump could no longer be heard and I received the error message CPU FAN Error in the BIOS. The CPU overheated and the system shut down. After this incident, I contacted NZXT customer support and described my case. Customer service contacted me immediately. They asked me to submit a video of my water cooling system and the error. Then everything went very quickly, I received a return slip and I sent the old cooling system back. Luckily I had all my proof of purchase. I received a new unit back a few days later and am very happy with the process with NZXT. The customer service was excellent. He really took an interest in my problem and took care of it. Many thanks to NXZT!
Andrew Copplestone
GBValue for money Delivets high quality components especially the cases. Have cable management in mind . No plastic. Just steel and glass. Very modular . Worth buying the H9 elite dual chamber
Juan Pablo Orrego Contador
CLGreat customer service My couple years old NZXT C750 PSU blew up, but customer service was extremely helpful and refunded me the cost. The PSU has good reviews so I probably got unlucky which is why I won't remove any stars due to the failure.