i thought there was a conflict between… i thought there was a conflict between thunderbird and VPN Hotspot, your tech. Jan T. very quickly identified that the conflict was actually caused by my own ISP security, i knocked that off, and hey presto! everything works just fine. Jan T. is obviously very perceptive, very quickly knew cause of problem, 8 minutes to get me going again.

Techs were very professional Techs were very professional, took care of my needs and offered excellent service, explaining everything they were doing with me. The tech, Marc, was very patient with me and my old computer. I highly recommend this service to anyone needing help to protect their computer. Price for additional services very reasonable.

Good technical support I just learned support.com was acquired by another company. I was concerned but when I spoke to technical support person and she assisted me I feel more confident I can get the support I need on future problems.

Recurring charges after subscription cancelled. Good product however I have been trying for months to terminate service and stop the $19.95 monthly fees, after cancellation. This is my 4th try, even after receiving an email saying the subscription was cancelled and indicated a refund would be forthcoming. That was promised in June 2023, and my card just got hit for $19.95 in July. I removed the debit card on my account, and they are still charging me. This is in use at an American Legion in Granbury, Tx, so cleanly Pc is ripping off a veteran organization. Please help.

I contacted the firm] on July 17 I contacted the firm] on July 17, 2023, to download and try their software. BEFORE downloading, the representative (Rep) asked for my payment method I referred him to PayPal. Instead of getting the free software, the Rep submitted 2 payments of $22.01 ea.to PayPal He downloaded the software and said that for a year subscription, it will cost me $199.00! Under these circumstances, I promptly canceled the"free" download. However, I never received a refund of $44.02. It appears to me, that the Firm's advertising is false.