faster is better. computer is running smoother and not hanging up for quite awhile. I went up on an older computer recently at the same website I thought that System mechanic didn't catch that on my new Mark gave me suggestions to improve my computer experience.

I'm a long time, happy customer! But this USTech Rep, produced the best results, EVER! I'm a long time, very satisfied USTech customer. They have always done a very good job. However, this tech did the best job, EVER, of addressing the performance problem I've had for some time. This PC has an SSD "hard drive", but over time, it has gotten progressively slower. A number of other USTeck reps have attempted to "fix" the problem. However this USTech rep's effort resulted is a TERRIFIC IMPROVEMENT. MY MANY THANKS TO HIM!!!!!!!

Professionalism stills count My main screen wasn't placed back on my computer and to me my computer was acting slow. Later on Jeremy had contacted me and went to work. In less than 30 minutes he contacted me and told me it was all done, I was impressed with his manner and professionalism. He left me a summary statement on what he had done. He makes US tech Support look good.

Technicians are fantastic, the wait to get them is unacceptable The interaction with the technician, Fernando Ignacio was as expected - truly great. However, I have had an excessively long wait time, several hours to get the technician(s). The wait time is unacceptable. Then the first line individuals continually try the "hard sell" to the point of being obnoxious in trying to sell the "latest product." They simply fail to understand the word "NO" This is very fustrating and if it was not for the high quality of the 2nd level techs I would not stay with this product. Reviewing the technical assistance; not the MyCleanPC product.

downloaded and ran program downloaded and ran program. my computer blocked everything it did. This is a criminal scam. Does not work