elaine croteau
GBThe best virus scan/anti-hacking program... I can't understand some of the negative comments/reviews that I just read about "My Clean PC/US Tech Support/My Clean ID...Although I can't remember how long I've been a customer, it was at the beginning stages of viruses on computers when I saw a commercial and thought "why not"? It has been the absolute best "why not try it"? program...Now all of a sudden scammers/hackers/viruses have become rampant...I simply call "tech support" and problem is solved...At first I was concerned when the "free scan" had a "hidden" fee and I was asked for my credit card #..However, over the many years that I've been a customer I have had pleasant conversations/assistance from their technicians which is so important nowadays...I would highly recommend My Clean ID to everyone!!
Frederick Ateto
GBA Happiest Customer Whenever I call Mycleanpc.com, I get great service with great outcome. There is no long wait time and the Technicians are very friendly and treat you like family because they know that your time is valuable and you want quick resolution to the problem at hand and move on. I like their honesty and integrity. Mr. Michael Santos helped me today and he was great.
carol
GBThe technician took ownership of my… The technician took ownership of my problem and quickly got me working again. The agent promised a return telephone call and actually keep his promise..Imagine that someone keeping their word...Thank you Guys.
J.M.
GBTechnicians are fantastic, the wait to get them is unacceptable The interaction with the technician, Fernando Ignacio was as expected - truly great. However, I have had an excessively long wait time, several hours to get the technician(s). The wait time is unacceptable. Then the first line individuals continually try the "hard sell" to the point of being obnoxious in trying to sell the "latest product." They simply fail to understand the word "NO" This is very fustrating and if it was not for the high quality of the 2nd level techs I would not stay with this product. Reviewing the technical assistance; not the MyCleanPC product.
Bernadette Greggory
GBBest tech support service ever! There was a problem with the keyboard and mouse that made it almost impossible to communicate via chat, social media, or e-mail. The technician uncovered an underlying problem and fixed it too, without my having to request troubleshooting. My computer is now fully operational and I can complete my work in time to meet my deadline.