Melody Baker
GBCustomer Service Needs Improvement Dealing with customer service seemed to degrade over time with our experience with Keepintrack. We had some software issues that we were told they couldn't help with due to our hardware system. This same hardware has been running the program for months earlier. It was basically a lack of trying to help us with our issue.
Ryan
GBEasy/Simple volunteer application The volunteer application process was super easy and simple. We plan to use this software for a long time. We recommend this software.
Jeremy
GBConstantly fails, looking for a new system We've used Keepntrack for 4 years. Within the last 2 years, the peripheral equipment constantly stops working so we have to unplug and replug to make work. When that doesn't work, we have to delete cookies. When that doesn't work, we have reinstall the drivers. The system only works with Internet Explorer, which is a dying browser. Our receptionist shelved the system 2 months ago and uses a manual process now. We're on the market for a new system.
Tracey Miller
GBNot a good experience with Keepntrack It was a very clunky system to work with. There were frequent breakdowns or "freezes" between the components. A year ago, I was getting so many complaints from building secretaries and principals, we stopped using the system and went back to the old paper and pencil means of signing people in. Very, very frustrating.
Brad
GBWe love Keepntrack Keepntrack allows us to ensure we know who is entering our schools. It is easy to use, and has done a great job in keeping our buildings safe.