Three Month Review/Fair Use Policy I've been with Fonus for three months and couldn't be happier. Not one dropped call nor missing/failed texts, not saying that it can't happen, but that has happened with the "Big Telcos" multiple times. Customer service has always been fantastic and I helpful too. However, what surprises me is that people get upset when they get shut off for violating "Fair Use Policies" (FUP), as this is a common sense policy. Even the "Big Telcos" have FUP and they enforce them too and are necessary to keep networks stabile and not slowed down by excessive use by users. Fonus has multiple contracts worldwide with various network providers and must adhere to to the FUP of each network provider, every provider has different limits. No cellphone provider allows anyone to use their mobile connection as a "home/primary internet connection. Fonus has generous plans and on top of those offerings, they include global service. Instead of blaming companies for enforcing their policies, people should exercise due diligence and read the small print as they would or should with any service or purchase.

Generally I am satisfied with the… Generally I am satisfied with the service, and certainly the price. A few downsides: - many institutions (eg. Banks) refuse to text authorization codes to VOIP numbers. This is the biggest downside for me. - The 'new' App lacks support for multi-party chats. You can send to multiple people, but then each reply and conversation is point to point - the 'automatic' switching of carriers is hit and miss when traveling between Canada and the U.S.

this is THE BEST COMPANY EVERRRRRR this is THE BEST COMPANY EVERRRRRR, you send an email they answer right away, they always have the exact answer for where you situation is at, THEY KNOW THERE STUFF..... thank you to all the team, i'm going to transfer ALL my phone s and family's and friends phone to your company, its the best company for international livers, point

Customer is always wrong even Customer is always wrong even if it is the Fonus employee giving wrong information during set-up and then causing a high phone bill with the other service provider. The original person who helped me set up was nice and tried there best but I still ended up with roaming charges on my other phone number until I removed the SIM. Fonus say they can help protect roaming charges on a dual SIM phone, but it did not work for me in spite of following the exact set-up instruction, and if anything goes wrong, Fonus is never wrong, always the customer is wrong. Had there service for 4 month but will cancel it now.

Fonus is the BEST They sent me a new SIM card a few months ago and service is FANTASTIC. Unlimited data is perfect and calls are clear and never drop. Customer service is instant at any time of day or night. Setup was not too complicated at all. I am very satisfied and this has to be the best deal anywhere.