Customer is always wrong even Customer is always wrong even if it is the Fonus employee giving wrong information during set-up and then causing a high phone bill with the other service provider. The original person who helped me set up was nice and tried there best but I still ended up with roaming charges on my other phone number until I removed the SIM. Fonus say they can help protect roaming charges on a dual SIM phone, but it did not work for me in spite of following the exact set-up instruction, and if anything goes wrong, Fonus is never wrong, always the customer is wrong. Had there service for 4 month but will cancel it now.

I had trouble getting the SIM card to work I had trouble getting the SIM card to work (missed a dot in the configuration). The chat line was wonderful. Ursula (is she real?) helped me. This is the best help chat line I have ever used. I dread going on them but this one works!

Shocking customer service Absolutely stunned by the attitude of the customer service representative. Never been spoken to like that by anyone who wasn't drunk outside a bar trying to start a fight with me.

Chinese scammer Simon Tian Chinese scammer Simon Tian. He disconnected my connection without refund for using their unlimited data on phone just normal usage. I have unlimited high speed broadband connection for my home and another mobile connection from Rogers which includes 150GB high speed data.

Unable to port Canadian numbers to Fonus We purchased two sim cards and when we tried to port our Canadian cell phone numbers were told that Fonus does not support either number. My partner was offered two other BC numbers, he picked one and then the other, neither of them were available. Eventually he was offered an Alberta number. We bought the sim cards precisely because the advertising said we could port our Canadian numbers. Not true apparently and the chat support was close to useless.