Shockingly bad customer service Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.

UPDATED Currently not satisfied with delivery… Currently not satisfied with delivery date of items. First showed item would be delivered in a week and then updated with a delay of 2 more weeks. UPDATED - after posting my review I was immediately contacted and explained the delay. Was given a new date which really helped.

Have been deploying these all over in… Have been deploying these all over in shop floor environments + machine panels and have had an excellent experience. Onlogic + Linux has been a solid platform. Their support has also been very good in the very few issues I've had. With almost 30 of these machines deployed, I don't regret them at all and would recommend them highly.

Should be 10 stars instead of 5 Should be 10 stars instead of 5. Dealt with these people almost since LogicSupply started. Never a problem, always helpful. In three cases they bent over backwards to meet our requirements. Been fascinating to watch them grow and evolve. Will definitely continue dealing with OnLogic.

The product and the service is fine The product and the service is fine. However, I think we will stop using Logic as customers are seeing the same price on net, and there is no posibility for us to make profit. We even loose money because of the shipping costs. Thank you for your understanding!