Excellent service Excellent service, very knowable staff, Great Product, what else can you ask for. Oh I know a fair price, well I cant complain when I see all that I get, hope OnLogic is around for a long time. Unfortunately Im old and all to often have seen the innovative sloid companies absorbed by their competitors to remove the threat. LOL Dan Maynard Boot Rite Computer Solutions

Some issues with payment term, delivery time & responsiveness Payment term is still "in advance", even though we have been doing business at least 5 years. Delivery time is somewhat unclear and varies a lot. Sometimes it is very hard to get answers from the sales team representative.

Shockingly bad customer service Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.

I bought a small sealed I bought a small sealed, fanless computer from Logic Supply online. The machine is customized exactly as I wanted using their website.Their support team is always spot on for answering my questions. All the staff I talked with were very helpful and friendly.

30+ days to deliver the product when… 30+ days to deliver the product when they said 3-5(once they have parts is in the fine print) Would not up shipping speed after the 30 day delay, or offer any other compensation. Wouldn't even say they were sorry for the delay. When it arrived, 1) no wireless antennas (1 bar connection until I added some) 2) The additional parts included (port covers) were not worth anywhere near what was paid for them (very disappointing) Cheap plastic port covers, Standard HDMI to DVI Adapter from Monoprice. 3) What is the block of clay for? I will not be ordering again, even if a customer requests one. At least it works now that it finally arrived.