Orders via the website go OK Orders via the website go OK, sometimes there are issues with odd freight costs or vat added on top of the price. Other than that, splendid service all together!

Shockingly bad customer service Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.

Should be 10 stars instead of 5 Should be 10 stars instead of 5. Dealt with these people almost since LogicSupply started. Never a problem, always helpful. In three cases they bent over backwards to meet our requirements. Been fascinating to watch them grow and evolve. Will definitely continue dealing with OnLogic.

Solid product, well made. Good value, but.... Solid product, well made. There are some 100mm VESA mounting slots on the bottom which are not punched out, so VESA Mount not possible, had to redesign our instruments, which was a setback to our product delivery.

The product and the service is fine The product and the service is fine. However, I think we will stop using Logic as customers are seeing the same price on net, and there is no posibility for us to make profit. We even loose money because of the shipping costs. Thank you for your understanding!