Super Service! After years of convenient use, Total Audio Converter stopped working after the update Windows 10 to build 2004, saying I had to register. My old license was not accepted anymore, so I contacted CoolUtils support and the send me a new one without questions asked. Super Service!

Conversion Left out 20 pages of my Document I tried the online software to convert an XPS to Excel. It only created 10 pages. I had an emergency and needed to convert a file in order to upload for a big and important order from a vendor. Not knowing that the conversion left off 20 or more pages, when my order arrived I was missing thousands of dollars worth of product. Whatever caused the problem, this online service failed. It cost me thousands and my customers were left without essential supplies.

Total Image Converter program I had lost the program in when I bought a new computer. I contacted Cool Utils, who sent me a code to reinstall the program at no cost, on the basis that I had acquired the license, even though it was over 5 years ago. Their support team were really helpful in guiding me through the réinstallation process.

The website advertises a 50% discount… The website advertises a 50% discount for a lifetime license. Tech support did email me that it was first fixed, which it was not, then later said the discount was removed. Above, and beyond that, I called tech for a technical question. No one ever answers the phone, or returned either of my two calls over a weeks time. I did come here to review all the 1 Star reviews, and overwhelmingly, all reviewers have the same issue with the tech support communication. All the 1 Star reviews were also answered as I predict this one will be too. Maybe if your company would just promptly answer, you wouldn't have any bad reviews!

Login problems. I had a problem logging in. Got in touch and got a quick response that helped me. Can't thank you enough for the support you gave me. I give you ten stars for follow-up.