Total Image Converter program I had lost the program in when I bought a new computer. I contacted Cool Utils, who sent me a code to reinstall the program at no cost, on the basis that I had acquired the license, even though it was over 5 years ago. Their support team were really helpful in guiding me through the réinstallation process.

Fantastic - Total Image Converter I had hundreds of old .PDD files from my Canon camera many years ago. I purchased the Total Image Converter and it converted to .JPG in no time at all (from my Dropbox filestore). Support was 100% when I requested my license key. Delighted and would thoroughly recommend.

Login problems. I had a problem logging in. Got in touch and got a quick response that helped me. Can't thank you enough for the support you gave me. I give you ten stars for follow-up.

Can't figure out how to work the… Can't figure out how to work the software. It is not user friendly and no one answers the 800 help line. Don't buy this software. BTW is not https....yes the download is unsecure.

Zero Support. AVOID Sent an email about 5 days ago asking for some advice on what version to buy and heard nothing. If this is the response to a sales enquiry, what hope do i have of getting any answer for a support call, will look elsewhere for an app to do the job i need. Plus it took them over a month to make a post here, i think this says it all, plus i'm still waiting on what version to buy so they have no even gone through their emails to answer me. Says it all