Total Image Converter program I had lost the program in when I bought a new computer. I contacted Cool Utils, who sent me a code to reinstall the program at no cost, on the basis that I had acquired the license, even though it was over 5 years ago. Their support team were really helpful in guiding me through the réinstallation process.

PDFCombine is just what I need for… PDFCombine is just what I need for combining over 600 pages of songs and AT THE SAME TIME, writing a clickable index to all the songs. A couple of queries were sorted out within the hour. Why can't all sofware companies behave like this? Adobe?

Total Outlook Converter Pro Does not work for any real application Purchase a business license for Total Outlook Converter Pro, paid extra for support. The product does not work on on PST of an medium size or larger crashes after an hour of processing. I can't get it to work on anything but exporting email groups of only 100 to 200 emails. This is useless to me. Tried to get support help with no response. Buying support provides no support. Not at all satisfied with this product.

Great Customer Service I reloaded a CoolUtils program onto a new computer 2 years after I bought it. But the registration wouldn't accept the registration key that I was given at purchase. I sent a request to CoolUtils, and got a response within about 8 hours. After answering some questions and providing proof of purchase, they sent me a new key, and everything works. Nice customer service, timely response and no hassles. I do like this company!

Can't figure out how to work the… Can't figure out how to work the software. It is not user friendly and no one answers the 800 help line. Don't buy this software. BTW is not https....yes the download is unsecure.