Zero Support. AVOID Sent an email about 5 days ago asking for some advice on what version to buy and heard nothing. If this is the response to a sales enquiry, what hope do i have of getting any answer for a support call, will look elsewhere for an app to do the job i need. Plus it took them over a month to make a post here, i think this says it all, plus i'm still waiting on what version to buy so they have no even gone through their emails to answer me. Says it all

Excellent Customer Service ! Excellent Customer Service ! I had purchased a Total Audio Converter - License about 5 years back and had to change my computer... Didn't find my license key anymore, but still had the confirmation mail of my purchase. I contacted the service center and they sent me a new key within hours! Absolutely great service :-) Can only recommend Total Audio Converter; not just for the service, but the product itself as well!

Conversion Left out 20 pages of my Document I tried the online software to convert an XPS to Excel. It only created 10 pages. I had an emergency and needed to convert a file in order to upload for a big and important order from a vendor. Not knowing that the conversion left off 20 or more pages, when my order arrived I was missing thousands of dollars worth of product. Whatever caused the problem, this online service failed. It cost me thousands and my customers were left without essential supplies.

Great Customer Service I reloaded a CoolUtils program onto a new computer 2 years after I bought it. But the registration wouldn't accept the registration key that I was given at purchase. I sent a request to CoolUtils, and got a response within about 8 hours. After answering some questions and providing proof of purchase, they sent me a new key, and everything works. Nice customer service, timely response and no hassles. I do like this company!

Fantastic - Total Image Converter I had hundreds of old .PDD files from my Canon camera many years ago. I purchased the Total Image Converter and it converted to .JPG in no time at all (from my Dropbox filestore). Support was 100% when I requested my license key. Delighted and would thoroughly recommend.