Can't figure out how to work the… Can't figure out how to work the software. It is not user friendly and no one answers the 800 help line. Don't buy this software. BTW is not https....yes the download is unsecure.

The website advertises a 50% discount… The website advertises a 50% discount for a lifetime license. Tech support did email me that it was first fixed, which it was not, then later said the discount was removed. Above, and beyond that, I called tech for a technical question. No one ever answers the phone, or returned either of my two calls over a weeks time. I did come here to review all the 1 Star reviews, and overwhelmingly, all reviewers have the same issue with the tech support communication. All the 1 Star reviews were also answered as I predict this one will be too. Maybe if your company would just promptly answer, you wouldn't have any bad reviews!

Coolutils products are my new secret… Coolutils products are my new secret weapon as a trial lawyer! (Don't tell anyone.) The software is like magic. I liked it so much that I literally bought dozens of their apps. The support was very helpful, too, when I had trouble automatically registering all my new licenses, perhaps because I run Windows on a Mac using Parallels. Anyhow, very happy customer here.

Total Image Converter program I had lost the program in when I bought a new computer. I contacted Cool Utils, who sent me a code to reinstall the program at no cost, on the basis that I had acquired the license, even though it was over 5 years ago. Their support team were really helpful in guiding me through the réinstallation process.

Coolutils helped me enormously Coolutils helped me enormously. I had to buy a new computer and had not stored the Registry Key so I could not download, I contacted them and by end of day they replied with very clear instructions on downloading the product. I use the Audio Converter in my work so it was quite a relief to be made secure in that by their assistance. Thankyou Coolutils.