Our tech Mason was wonderful Our tech Mason was wonderful. Very personable. Took the extra time to ensure all equipment was working. He engaged with our kids and dog while here. We were thoroughly impressed and couldn’t wait to leave a review about him. Thanks so much

Service was OK when I had it Service was OK when I had it, but cancelled 2 months ago and company still charging my CC. This despite multiple call and promises it was resolved. Impossible to find a competent CSR or anybody that can actually fix your issues. Stay away from this company!

Getting off on the wrong foot! We’ve only had Brightspeed a week and our internet went out yesterday. We tried troubleshooting with a representative on the phone but that didn’t work. We were told that a technician would need to come to our home and solve the problem. We were told that the earliest available appointment was on May the fourth. That is unacceptable. We told the representative we could go back to Spectrum. After a brief hold we were told that a technician would be at our home on Wednesday of this week. Why couldn’t they have set the appointment for Wednesday in the first place?

Good customer relations and perfect installation. The tech that did our installation did an excellent job. Good customer relations, answering questions and doing the install the way I asked for it to be done. Perfect installation, even though it was raining hard the entire time he worked. So far everything seems to be working and speed test checks out OK.

Install with Robert was great... Throughout the weeks leading up to install, Brightspeed was on point with their communication every step of the way. Robert, the service tech, was the definition of a professional and worked efficiently to get our service connected. If anyone else out there is suffering through poor customer service and limited signal quality with Comcast, I would STRONGLY recommend checking into Brightspeed.