Installer not very proffesional Installer without my knowledge or even asking or letting me know unplugged other equipment. It took me a considerable amount of time to fix the damage. Also the install is not what I would all professional. Drilled the hole through the floor 3 to 4 inches away from the wall in lieu of bringing it up against the base board. I understand they are probably paid by the install, but it would have taken no more time to do it correctly.

Getting off on the wrong foot! We’ve only had Brightspeed a week and our internet went out yesterday. We tried troubleshooting with a representative on the phone but that didn’t work. We were told that a technician would need to come to our home and solve the problem. We were told that the earliest available appointment was on May the fourth. That is unacceptable. We told the representative we could go back to Spectrum. After a brief hold we were told that a technician would be at our home on Wednesday of this week. Why couldn’t they have set the appointment for Wednesday in the first place?

Good customer relations and perfect installation. The tech that did our installation did an excellent job. Good customer relations, answering questions and doing the install the way I asked for it to be done. Perfect installation, even though it was raining hard the entire time he worked. So far everything seems to be working and speed test checks out OK.

A well-oiled machine. The technician arrived within the allotted time. He was very fast, thorough and professional. He made sure my service was working properly before he left. He talked me through the process and did exactly what he explained. I upgraded to the 1 gig fiber service. My internet has been working like a well-oiled machine.

Posted my positive review on Facebook. Posted my positive review on Facebook. Love the speed, reliability and price. Double the speed of Xfinity and $45 cheaper per month. Forgot to mention the free installation and no monthly modem charge. Can’t delete my old payment method on the Brightspeed app. Gave up trying. Still rate the actual service a five.