It is now April 25th It is now April 25th. My Brightspeed cable was installed on April 10th. The installers left the cable in big role, tied to pole on side of property and just left the line on the ground. They said someone would be here in 2-3 days to bury the line and make a secure connection of cable. It has not been done, LIAR, LIAR, LIAR as big company's always are when they are trying to get you as a customer. They put on a big front, but do not do as they say. My service with internet is slower now than it was with previous service provided CenturyLink, the company they bought out. This really sucks. I am waiting for LUMUS to finish their work and complete installations. They have a new line installed in road in front of my house. Beware Brightspeed, your time is ticking, are you going to fix the problem of bad internet and complete burial of cable, or are you going to go by the wayside, like all the others, SPECTRUM, DISH, ETC.?

A well-oiled machine. The technician arrived within the allotted time. He was very fast, thorough and professional. He made sure my service was working properly before he left. He talked me through the process and did exactly what he explained. I upgraded to the 1 gig fiber service. My internet has been working like a well-oiled machine.

The Brightspeed technician was great The Brightspeed technician that came to my house was great! He was earlier than expected, kind and polite. He explained everything that was going on. The only downside was when I spoke to the call operator to get an appointment it was not that great of experience.

Quick and Efficient Well, the installer, Joseph, came and ready to work. He was quick and efficient and thorough when you're together. The installation was with a non-eventful. He showed me what little I needed to do to connect everything and then he left after cleaning up. I enjoyed working with Joseph.

Posted my positive review on Facebook. Posted my positive review on Facebook. Love the speed, reliability and price. Double the speed of Xfinity and $45 cheaper per month. Forgot to mention the free installation and no monthly modem charge. Can’t delete my old payment method on the Brightspeed app. Gave up trying. Still rate the actual service a five.