They promise you 200$ gift card and… They promise you 200$ gift card and when you click the link they send you it doesn’t recognize your email. Went ahead and canceled if they cannot deliver what was promised. Internet service was ok.

It is now April 25th It is now April 25th. My Brightspeed cable was installed on April 10th. The installers left the cable in big role, tied to pole on side of property and just left the line on the ground. They said someone would be here in 2-3 days to bury the line and make a secure connection of cable. It has not been done, LIAR, LIAR, LIAR as big company's always are when they are trying to get you as a customer. They put on a big front, but do not do as they say. My service with internet is slower now than it was with previous service provided CenturyLink, the company they bought out. This really sucks. I am waiting for LUMUS to finish their work and complete installations. They have a new line installed in road in front of my house. Beware Brightspeed, your time is ticking, are you going to fix the problem of bad internet and complete burial of cable, or are you going to go by the wayside, like all the others, SPECTRUM, DISH, ETC.?

Our tech Mason was wonderful Our tech Mason was wonderful. Very personable. Took the extra time to ensure all equipment was working. He engaged with our kids and dog while here. We were thoroughly impressed and couldn’t wait to leave a review about him. Thanks so much

Getting off on the wrong foot! We’ve only had Brightspeed a week and our internet went out yesterday. We tried troubleshooting with a representative on the phone but that didn’t work. We were told that a technician would need to come to our home and solve the problem. We were told that the earliest available appointment was on May the fourth. That is unacceptable. We told the representative we could go back to Spectrum. After a brief hold we were told that a technician would be at our home on Wednesday of this week. Why couldn’t they have set the appointment for Wednesday in the first place?

The technician did everything that I… The technician did everything that I asked. Placed modem junction box and cable where I requested. Did an outstanding job on the installation.