Installer not very proffesional Installer without my knowledge or even asking or letting me know unplugged other equipment. It took me a considerable amount of time to fix the damage. Also the install is not what I would all professional. Drilled the hole through the floor 3 to 4 inches away from the wall in lieu of bringing it up against the base board. I understand they are probably paid by the install, but it would have taken no more time to do it correctly.

A well-oiled machine. The technician arrived within the allotted time. He was very fast, thorough and professional. He made sure my service was working properly before he left. He talked me through the process and did exactly what he explained. I upgraded to the 1 gig fiber service. My internet has been working like a well-oiled machine.

Allow more time Your installer was in such a hurry to leave for his next appointment half of my items were not transferred online to the new service

Best Technician Ever The technician that installed, my Internet was very friendly, helpful, informative, and answered every question I had. This was the best experience I’ve ever had with a technician that came in my house to install or fix anything. I’ve always a bit wary when people come as I work from home, so I’m usually a single woman home by myself, but never for a second did I feel uncomfortable with him being here. This helps to instill trust with the company for me.

Getting off on the wrong foot! We’ve only had Brightspeed a week and our internet went out yesterday. We tried troubleshooting with a representative on the phone but that didn’t work. We were told that a technician would need to come to our home and solve the problem. We were told that the earliest available appointment was on May the fourth. That is unacceptable. We told the representative we could go back to Spectrum. After a brief hold we were told that a technician would be at our home on Wednesday of this week. Why couldn’t they have set the appointment for Wednesday in the first place?