Installer not very proffesional Installer without my knowledge or even asking or letting me know unplugged other equipment. It took me a considerable amount of time to fix the damage. Also the install is not what I would all professional. Drilled the hole through the floor 3 to 4 inches away from the wall in lieu of bringing it up against the base board. I understand they are probably paid by the install, but it would have taken no more time to do it correctly.

Service was OK when I had it Service was OK when I had it, but cancelled 2 months ago and company still charging my CC. This despite multiple call and promises it was resolved. Impossible to find a competent CSR or anybody that can actually fix your issues. Stay away from this company!

A well-oiled machine. The technician arrived within the allotted time. He was very fast, thorough and professional. He made sure my service was working properly before he left. He talked me through the process and did exactly what he explained. I upgraded to the 1 gig fiber service. My internet has been working like a well-oiled machine.

I have a business and need to call back… I have a business and need to call back customers. I keep losing my ability to make long distance calls and then have to spend an hour on the phone talking to someone about it. It has happened 4 times now in 6 months. I go for days not being able to call customers back and end up losing business over it. I would have given 0 stars but that was not an option.

Install with Robert was great... Throughout the weeks leading up to install, Brightspeed was on point with their communication every step of the way. Robert, the service tech, was the definition of a professional and worked efficiently to get our service connected. If anyone else out there is suffering through poor customer service and limited signal quality with Comcast, I would STRONGLY recommend checking into Brightspeed.