Excellent professional installation Excellent professional installation. He explained it well and did a great job setting it up today. Also communication was good as far as notifying me to arrival. Definitely great service from tech, Adrian . I have gotten good service from my phone calls to get information. Extremely happy over service so far!!

Allow more time Your installer was in such a hurry to leave for his next appointment half of my items were not transferred online to the new service

Our installer was absolutely wonderful… Our installer was absolutely wonderful and professional. Took time to find the perfect spot outside our home to please my wife and provide the best signal within our home! Truly appreciated everything he did and explained today!

Things went smoothly and quickly Things went smoothly and quickly. Speeds are as expected and wanted. Installation was quicker and cleaner than expected. Happy with results so far.

It is now April 25th It is now April 25th. My Brightspeed cable was installed on April 10th. The installers left the cable in big role, tied to pole on side of property and just left the line on the ground. They said someone would be here in 2-3 days to bury the line and make a secure connection of cable. It has not been done, LIAR, LIAR, LIAR as big company's always are when they are trying to get you as a customer. They put on a big front, but do not do as they say. My service with internet is slower now than it was with previous service provided CenturyLink, the company they bought out. This really sucks. I am waiting for LUMUS to finish their work and complete installations. They have a new line installed in road in front of my house. Beware Brightspeed, your time is ticking, are you going to fix the problem of bad internet and complete burial of cable, or are you going to go by the wayside, like all the others, SPECTRUM, DISH, ETC.?