The Brightspeed technician was great The Brightspeed technician that came to my house was great! He was earlier than expected, kind and polite. He explained everything that was going on. The only downside was when I spoke to the call operator to get an appointment it was not that great of experience.

It is now April 25th It is now April 25th. My Brightspeed cable was installed on April 10th. The installers left the cable in big role, tied to pole on side of property and just left the line on the ground. They said someone would be here in 2-3 days to bury the line and make a secure connection of cable. It has not been done, LIAR, LIAR, LIAR as big company's always are when they are trying to get you as a customer. They put on a big front, but do not do as they say. My service with internet is slower now than it was with previous service provided CenturyLink, the company they bought out. This really sucks. I am waiting for LUMUS to finish their work and complete installations. They have a new line installed in road in front of my house. Beware Brightspeed, your time is ticking, are you going to fix the problem of bad internet and complete burial of cable, or are you going to go by the wayside, like all the others, SPECTRUM, DISH, ETC.?

The technician did everything that I… The technician did everything that I asked. Placed modem junction box and cable where I requested. Did an outstanding job on the installation.

I have a business and need to call back… I have a business and need to call back customers. I keep losing my ability to make long distance calls and then have to spend an hour on the phone talking to someone about it. It has happened 4 times now in 6 months. I go for days not being able to call customers back and end up losing business over it. I would have given 0 stars but that was not an option.

Service was OK when I had it Service was OK when I had it, but cancelled 2 months ago and company still charging my CC. This despite multiple call and promises it was resolved. Impossible to find a competent CSR or anybody that can actually fix your issues. Stay away from this company!