The technician did everything that I… The technician did everything that I asked. Placed modem junction box and cable where I requested. Did an outstanding job on the installation.

Our tech Mason was wonderful Our tech Mason was wonderful. Very personable. Took the extra time to ensure all equipment was working. He engaged with our kids and dog while here. We were thoroughly impressed and couldn’t wait to leave a review about him. Thanks so much

Allow more time Your installer was in such a hurry to leave for his next appointment half of my items were not transferred online to the new service

It is now April 25th It is now April 25th. My Brightspeed cable was installed on April 10th. The installers left the cable in big role, tied to pole on side of property and just left the line on the ground. They said someone would be here in 2-3 days to bury the line and make a secure connection of cable. It has not been done, LIAR, LIAR, LIAR as big company's always are when they are trying to get you as a customer. They put on a big front, but do not do as they say. My service with internet is slower now than it was with previous service provided CenturyLink, the company they bought out. This really sucks. I am waiting for LUMUS to finish their work and complete installations. They have a new line installed in road in front of my house. Beware Brightspeed, your time is ticking, are you going to fix the problem of bad internet and complete burial of cable, or are you going to go by the wayside, like all the others, SPECTRUM, DISH, ETC.?

I have a business and need to call back… I have a business and need to call back customers. I keep losing my ability to make long distance calls and then have to spend an hour on the phone talking to someone about it. It has happened 4 times now in 6 months. I go for days not being able to call customers back and end up losing business over it. I would have given 0 stars but that was not an option.