Install with Robert was great... Throughout the weeks leading up to install, Brightspeed was on point with their communication every step of the way. Robert, the service tech, was the definition of a professional and worked efficiently to get our service connected. If anyone else out there is suffering through poor customer service and limited signal quality with Comcast, I would STRONGLY recommend checking into Brightspeed.

Good customer relations and perfect installation. The tech that did our installation did an excellent job. Good customer relations, answering questions and doing the install the way I asked for it to be done. Perfect installation, even though it was raining hard the entire time he worked. So far everything seems to be working and speed test checks out OK.

It is now April 25th It is now April 25th. My Brightspeed cable was installed on April 10th. The installers left the cable in big role, tied to pole on side of property and just left the line on the ground. They said someone would be here in 2-3 days to bury the line and make a secure connection of cable. It has not been done, LIAR, LIAR, LIAR as big company's always are when they are trying to get you as a customer. They put on a big front, but do not do as they say. My service with internet is slower now than it was with previous service provided CenturyLink, the company they bought out. This really sucks. I am waiting for LUMUS to finish their work and complete installations. They have a new line installed in road in front of my house. Beware Brightspeed, your time is ticking, are you going to fix the problem of bad internet and complete burial of cable, or are you going to go by the wayside, like all the others, SPECTRUM, DISH, ETC.?

The technician did everything that I… The technician did everything that I asked. Placed modem junction box and cable where I requested. Did an outstanding job on the installation.

Best Technician Ever The technician that installed, my Internet was very friendly, helpful, informative, and answered every question I had. This was the best experience I’ve ever had with a technician that came in my house to install or fix anything. I’ve always a bit wary when people come as I work from home, so I’m usually a single woman home by myself, but never for a second did I feel uncomfortable with him being here. This helps to instill trust with the company for me.