Bad company dont waste your time or money. Very very bad company. My internet kept going out 4-5 times a day, (2-3 weeks) kept texting them since thats their only communication they give you, nothing else. I asked for someone to come to the house and check everything and they told me no since there is nothing on their end showing anything wrong. They sent me a new modem and still had the same problem. Finally they sent someone out here after complaining again and they fixed some cables in the back, hoping that would solve the issue. I asked if they would compensate me since this has been going on since i got their internet and paying for their top speed ($100), they said yes once it was resolved. For maybe a week it didnt mess up and then I asked about the compensation and they said "no, since there wasnt a 24hr outage they arent going to compensate me." They wanted to send me another modem and i said forget it im going with MNSI. Very bad experience with them.

Really terrible Really terrible. Tried to set our internet up with Oxio but the modem they sent didn't work. Our previous modem DID work on the same line, so we kept our previous internet while we tried to troubleshoot. After trying everything, we still couldn't connect. At that point, we tried to recover our online account password (my partner lost the one we signed up with) so that we could put a pause or disconnect but we recieved no password reset link. Essentially locked out of our account with a bricked device, we gave up for a bit and kept using our past internet provider. Ideally we should have pushed more, but life stuff happened and so we didn't have a chance to follow up immediately. When we reached out again a month or so later to see if we could troubleshoot, they booked a tech to show up who then did not show up. But they informed us that the internet should be working now after they did something on their end; still didn't work. At this point, we had racked up a bill for internet that had never been provided for us. So we were now trying to both troubleshoot the service while also trying to negotiate to have them compensate us for the months we didn't have access. Ultimately, they were unwilling to compensate us, and the internet is STILL not working. So we are going to cancel, pay our balance (for internet service that we never recieved) and our only recourse is to tell the world how crappy OXIO is.

Oxio sucks Oxio sucks. I spend more time trying to troubleshoot my own issues bc they have no techs. I have service maybe 40% of the time.

Going back to Telus I had Telus fiber for two years prior to switching. I've had oxio for less than a month and already having outages, all lights on modem locked on and the white light on eero six but it's so garbage it still just refuses to connect online. I'll be switching back, wanted to give the other guys a shot but what poo service.

Save your money … I was always frustrated with other internet providers like Rogers and their on gong price increases, but what makes Oxio different from the rest is their transparency. I definitely recommend trying Oxio because they are: 1. Very affordable 2. Easy to understand 3. Customer service is super nice and friendly 4. The speed is great and reliable Unless, you prefer to speak to your customer service reps on the phone, keep in mind that Oxio is 100% digital. Try them it’s worth saving your money. Please feel free to use my referral code and you will get your first month absolutely free!! Referral Code— RDCT48j9