I’ve had Oxio for over 1 year I’ve had Oxio for over 1 year, they run on Rogers lines, just cheaper and with almost no customer service to save costs. No live phone number and slow, unhelpful when emailing or texting. Kind of backwards, go with Ebox.

Fair for price and quality of service As a new comer to BC, I found OXIO a very good internet provider compared to the local providers. The quality of service is very fair for the price. Customer service is being done remotely by chat but still very effective. They have a referral plan which provide you with a code upon purchasing your product. When you use that code you and the previous customer can get some free month of service. Feel free to use my referral code if you wish to use this option: RNW763W.

Really terrible Really terrible. Tried to set our internet up with Oxio but the modem they sent didn't work. Our previous modem DID work on the same line, so we kept our previous internet while we tried to troubleshoot. After trying everything, we still couldn't connect. At that point, we tried to recover our online account password (my partner lost the one we signed up with) so that we could put a pause or disconnect but we recieved no password reset link. Essentially locked out of our account with a bricked device, we gave up for a bit and kept using our past internet provider. Ideally we should have pushed more, but life stuff happened and so we didn't have a chance to follow up immediately. When we reached out again a month or so later to see if we could troubleshoot, they booked a tech to show up who then did not show up. But they informed us that the internet should be working now after they did something on their end; still didn't work. At this point, we had racked up a bill for internet that had never been provided for us. So we were now trying to both troubleshoot the service while also trying to negotiate to have them compensate us for the months we didn't have access. Ultimately, they were unwilling to compensate us, and the internet is STILL not working. So we are going to cancel, pay our balance (for internet service that we never recieved) and our only recourse is to tell the world how crappy OXIO is.

I am 65 years old and change is hard… I am 65 years old and change is hard especially when it comes to making decisions about cellphone plans and internet but I am learning especially from mistakes I make but for me, it was NO mistake when I switched from Shaw to Oxio! If you are not happy with Oxio, you can cancel at any time but the first time is free if you use a referral code. They send you their equipment and you may need an axial cable to hook up but other than that, it’s fairly straightforward. They wanted to send a technician to come but in the end, it was not necessary. There have been a few “hiccups” but their customer service via text has been great! Take a deep breath and if you are ready for a change, then try Oxio and get a free month on my referral code which is RC63M2Z.

Ditch the expensive providers! WOW ! I'm so happy with the switch with oxio. The app that comes along is super user friendly. The package was prepared perfectly. It came along with a coloring page and pencil crayons with a bunch of stickers. The prices are affordable and connection was straight forward. Ditch the shaw, rogers, telus and sign up with ooxio!