Great customer support and great… Great customer support and great service! Use Referral code RJQW85T to get some discount!

Fair for price and quality of service As a new comer to BC, I found OXIO a very good internet provider compared to the local providers. The quality of service is very fair for the price. Customer service is being done remotely by chat but still very effective. They have a referral plan which provide you with a code upon purchasing your product. When you use that code you and the previous customer can get some free month of service. Feel free to use my referral code if you wish to use this option: RNW763W.

Save your money … I was always frustrated with other internet providers like Rogers and their on gong price increases, but what makes Oxio different from the rest is their transparency. I definitely recommend trying Oxio because they are: 1. Very affordable 2. Easy to understand 3. Customer service is super nice and friendly 4. The speed is great and reliable Unless, you prefer to speak to your customer service reps on the phone, keep in mind that Oxio is 100% digital. Try them it’s worth saving your money. Please feel free to use my referral code and you will get your first month absolutely free!! Referral Code— RDCT48j9

Constant internet outages that always… Constant internet outages that always seem to occur outside of the chat help hours. The amount of money I’ve spent having to supplement internet downtime with my data plan has been significant. Poor customer service and they rarely offer timely solutions. Also had an issue with one of their modems and eero devices and they tried to charge me for the faulty ones.

Really terrible Really terrible. Tried to set our internet up with Oxio but the modem they sent didn't work. Our previous modem DID work on the same line, so we kept our previous internet while we tried to troubleshoot. After trying everything, we still couldn't connect. At that point, we tried to recover our online account password (my partner lost the one we signed up with) so that we could put a pause or disconnect but we recieved no password reset link. Essentially locked out of our account with a bricked device, we gave up for a bit and kept using our past internet provider. Ideally we should have pushed more, but life stuff happened and so we didn't have a chance to follow up immediately. When we reached out again a month or so later to see if we could troubleshoot, they booked a tech to show up who then did not show up. But they informed us that the internet should be working now after they did something on their end; still didn't work. At this point, we had racked up a bill for internet that had never been provided for us. So we were now trying to both troubleshoot the service while also trying to negotiate to have them compensate us for the months we didn't have access. Ultimately, they were unwilling to compensate us, and the internet is STILL not working. So we are going to cancel, pay our balance (for internet service that we never recieved) and our only recourse is to tell the world how crappy OXIO is.