Really terrible Really terrible. Tried to set our internet up with Oxio but the modem they sent didn't work. Our previous modem DID work on the same line, so we kept our previous internet while we tried to troubleshoot. After trying everything, we still couldn't connect. At that point, we tried to recover our online account password (my partner lost the one we signed up with) so that we could put a pause or disconnect but we recieved no password reset link. Essentially locked out of our account with a bricked device, we gave up for a bit and kept using our past internet provider. Ideally we should have pushed more, but life stuff happened and so we didn't have a chance to follow up immediately. When we reached out again a month or so later to see if we could troubleshoot, they booked a tech to show up who then did not show up. But they informed us that the internet should be working now after they did something on their end; still didn't work. At this point, we had racked up a bill for internet that had never been provided for us. So we were now trying to both troubleshoot the service while also trying to negotiate to have them compensate us for the months we didn't have access. Ultimately, they were unwilling to compensate us, and the internet is STILL not working. So we are going to cancel, pay our balance (for internet service that we never recieved) and our only recourse is to tell the world how crappy OXIO is.

Ditch the expensive providers! WOW ! I'm so happy with the switch with oxio. The app that comes along is super user friendly. The package was prepared perfectly. It came along with a coloring page and pencil crayons with a bunch of stickers. The prices are affordable and connection was straight forward. Ditch the shaw, rogers, telus and sign up with ooxio!

So far so good! Get your first month free with referral code - RAF8JAQ We've been with Oxio for 6 months now (based in Calgary, Alberta) - we were previously with Shaw. We have twice the download speed (1000 MBPS) than we did with Shaw and we are paying way less per month. The service has been reliable. Chat support was super reliable when I was setting up the service. The included modem works really well for our space. Use my referral code RAF8JAQ to get a free month of internet for yourself too!

Constant internet outages that always… Constant internet outages that always seem to occur outside of the chat help hours. The amount of money I’ve spent having to supplement internet downtime with my data plan has been significant. Poor customer service and they rarely offer timely solutions. Also had an issue with one of their modems and eero devices and they tried to charge me for the faulty ones.

Best and cheapest internet company in Alberta I have been with Oxio for almost two years to date. Excellent and stable internet plans. I am on 75 Mbps for only 49$ / mo. Equipment is already included for free (no rental crap, and you only need to buy an optical cable --> 5$). Internet is stable, fast, and easily configurable by an app on your mobile phone. These guys, prices and quality, beat the big names. Also, if you like having your first subscription month totally free, you can use my referral code and we both get a month free (still active, 2024): R7AUNNA