Almost 6 months and counting I made my order September 24, 2023 and I have yet not received it despite constant follow up. The answer (although not customer service's fault) is consistently that there are delays in pieces resulting in delays in assembly. I really didn't want to write a review but I am out of options. Some sort of compensation needs to come through as I have never been so disappointed and frustrated by an online order of this value nor a customer experience.

The team at this company is incredibly… The team at this company is incredibly talented. They took my idea and made me a custom one off controller! Its awesome knowing I have the only one! couldn't be happier!

BUYER BEWARE BUYER BEWARE. These guys have essentially taken my money and provided no product. I've contacted my bank to be sure that I'm not mistaken and they tell me that my card was charged and the money claimed but Controller Chaos continue to say they haven't received payment. When I sent the evidence that I was charged they continued to gaslight me, telling me they can send me the invoice to pay and at one point even telling me THEY had contacted my bank (they hadn't) and the money was never charged. No real attempt from Matt in customer service to communicate with me or help me find out where the money went. I'm down $350NZD and no controller for my kid. Either way I'd suggest buying from a more professional outfit like LaZa Mods or XL Team on Etsy.

From the moment I contacted this… From the moment I contacted this company to the delivery of my controller, the entire experience was fantastic. Granted, the process took nearly two months, but still was worth it. The design and service is impeccable.

DO NOT BUY ANYTHING FROM THIS SITE I ordered a controller for my son 3&1/2 months ago. I have kept in touch by email. They responded by saying " it takes a long time, its being polished, due to demand and a shortage of workers the orocess is slow" Personally this place takes your money and thats it. So I just kissed 400 dollars goodbye.DO NOT BUY ANYTHING FROM THIS SITE. THEY TAKE YOUR MONEY AND NEVER DELIVER THE PRODUCY. BS ARTISTS