Great response time and resolution for a first time problem! Until last night I had never had any issues downloading games from Direct 2 Play. They have always had good key delivery times, good download speeds, and an easy system to follow for installing and playing games. Last night I downloaded Splinter Cell Blacklist and had a problem with the delivered code. I went to support and they had a posted message explaining there was an issue and were working on the fix. Today I contacted live support and had a new working copy of the game within' 5 minutes of contacting them. Quick polite customer service. Every place you buy from can have this issue but these guys handled this one quickly and professionally. Mike Tobin

Offers great games at low prices, but can't deliver on time. Poor response from support (none)... Pre-ordered a game (second time) and they promise delivery on release day. But again, no delivery... Wrote support for two days, but no response. Opend case with PayPal, and got money refunded... Don't pre-order games here if you expect delivery on release day.

Rubbish and rude support Have had to open a payment dispute to try and get my money back as these guys sell Russian steam keys that won't work with normal steam keys. They expect you to break the Steam terms of service by using a VPN to circumvent the region locking of the keys. They operate a no refund policy just look at their terms and conditions and you'll see it clearly there. I wouldn't use them if they were the last company on earth selling games. I urge you to stay away from them.

Responsive and get the job done I bought battlefield 3, Skyrim, and pre-ordered Reaper of Souls from them. I managed to win a free Titanfall game but due to some complication the key was used by someone else. Direct2Play didn't give up and try to solve my problem, in the end I received a free copy of Thief instead. Would have gone with another Titanfall game but hey, a game is better than nothing! Good job for Direct2play's customer service!

Cheap, very fast I was a little hesitant of them a couple years ago, tried them out and have continued to go back ever since. Generally just buy Steam DRM games, so they plug right into my Steam client, but have bought other non Steam games, EA, Ubisoft and all work just fine. I have recommended to my close friends.