righting wrongs My order was also cancelled and just a few hours before the game unlocked...To make things worse, this purchase was a birthday gift for a friend. However, d2p did everything they could to make everything right. I recieved a full refund plus a coupon towards my next purchase. Thank you for righting the wrongs.

Great response time and resolution for a first time problem! Until last night I had never had any issues downloading games from Direct 2 Play. They have always had good key delivery times, good download speeds, and an easy system to follow for installing and playing games. Last night I downloaded Splinter Cell Blacklist and had a problem with the delivered code. I went to support and they had a posted message explaining there was an issue and were working on the fix. Today I contacted live support and had a new working copy of the game within' 5 minutes of contacting them. Quick polite customer service. Every place you buy from can have this issue but these guys handled this one quickly and professionally. Mike Tobin

Offers great games at low prices, but can't deliver on time. Poor response from support (none)... Pre-ordered a game (second time) and they promise delivery on release day. But again, no delivery... Wrote support for two days, but no response. Opend case with PayPal, and got money refunded... Don't pre-order games here if you expect delivery on release day.

Amazing Price and Service. I've been purchasing games from D2P since 2012. They offer some of the best prices on newer games that I've ever seen, and their customer service is impeccable. Any issues I've had were resolved almost immediately, no matter what time of day, or day of the week.

Rubbish and rude support Have had to open a payment dispute to try and get my money back as these guys sell Russian steam keys that won't work with normal steam keys. They expect you to break the Steam terms of service by using a VPN to circumvent the region locking of the keys. They operate a no refund policy just look at their terms and conditions and you'll see it clearly there. I wouldn't use them if they were the last company on earth selling games. I urge you to stay away from them.