Absolutely the best customer service. Originally I had an issue with the order missing a couple small pieces. I emailed GamerModz about the issue and they replied within a few minutes letting me know they where shipping me the missing pieces that same afternoon. This is the kind of customer service evey company should have.

Beware do not do business with this company! Do not do business with this company. I sent my sons controller in for repairs in November. They still have our property and will not answer emails or phone calls. If anyone else has been ripped off by this company, either contact me or call the Attorney General of Florida to file a complaint. There are also a number of other ways to file a complaint. If we do not do something they will continue to rip people off. Do not send the money or controllers for repair, you’ll never see either again. I have never dealt with a worse company in my entire life!!!!

Service is horrible Service is horrible. I ordered a custom controller before Christmas. All I have heard are excuses, parts on back order, the management company was fired etc... I spoke to someone that said it would arrive the beginning of April. It was supposed to be delivered last week, and still waiting. I will never buy anything from them again and do not recommend buying from them.

I was really happy with the customer … I was really happy with the customer service I received. When the ps3 contoller I ordered was unfortunately a bit messed up during the mod process I was kindly offered a premade ps4 controller with the same mods no extra charge that was ready to ship or choose to wait for the ps3 one. Thanks guys!

Efficient but could be simplified. Efficient, easy to use web site. Second controller I have used. I would suggest clarifying each mod and mode to each order. Example is Juggernaut v.6 in place of generic mod then using the not so easy to find instructions for clarification of which mod was pre loaded on the order. The first controller I bought had one "on/off" button used to activate the mods. The newer system zeros out each time you turn off the system making you have to turn on all mods, then navigate through all settings again.