My exchange was so easy and my company… My exchange was so easy and my company contact so helpful as I anticipate my new IPad keyboard/touchpad/swivel case in RoseGold….the color of LOVE💖🤩THANKS AGAIN 🤗

Needed to contact Gold & Cherry… Needed to contact Gold & Cherry Customer Service when I could not power up my iPad keyboard case. Received same day email response with high level trouble shooting guidelines, which was exactly what I needed. Solved problem in a minute. Typing this 5 star review with my iPad keyboard! Excellent product with even better service. Great job, thank you!

Black Friday discount code In several of their Black Friday ads there was a code to save $ on the item(s) one could use to have the Black Friday deal. Every single time I tried applying the code (s) it never worked. After reaching out to the company concerning the frustration I was experiencing using the code, they sent me a new code to apply and it worked! I then purchased the item I wanted with a Black Friday discount.

I want to post a good review but I just… I want to post a good review but I just cannot. The product (purchased in December 2023) has separated at the corner where you would hold it to push the top open. We’ve used it for less than 4 months. Customer service email responses do not even try to acknowledge the issue. They simply said it would cost too much to ship and fix and offered to send me a new one for half price…plus shipping. The caveat, the half price fee is $60 more than I payed for it in December and my December payment included shipping. In an effort to be reasonable (even though I fully believe they should replace it without cost and because the product itself is beautiful and worked perfectly right up until the issue with the separation) I offered to pay half the cost I paid in December. The response email informed me their costs have increased. And that was all it said. Their customer service is terrible.

Beware of their very short return policy Beware that their return policy is only 14 days even during the holiday season. My husband ordered me a watch case for Christmas and of course he ordered it more than 14 days beforehand considering how shipping can be in December. The case and band are way too big on me and now I am stuck with a $150 case that is useless to me. Most companies make exceptions to their return policy at Christmas time, but they do not.