Issues with ordering and trying to get… Issues with ordering and trying to get verified through Affirm. Contacted them and they were no help at all. FINALLY got what i needed through Progressive Leasing.

I am rating 3 stars for average due to… I am rating 3 stars for average due to there was no way to track the package and there was no estimation given on when the package would be shipped or received, for example.... package should arrived within 5-7 days. The ordered was placed on Tuesday and received on the following Monday which was not bad. The package wasn't securely sealed. The tape was not completely adhered to the box. I would like to see a tracking process put into place, that would be great. Thank you!

Customer Service was fine accept they… Customer Service was fine accept they did not respond in a timely manner. The product description was not accurate on the website.

First and foremost the chat link is not…Equipment and Customer service First and foremost the chat link is not the best option to reach a representative. The ordering process was simple although I filled out the online form to get someone to contact me to make sure what I was ordering was the best equipment. No one ever contacted me. I later just ordered the equipment myself although I never received an estimated delivery date when I will receive my equipment. The process was stressful and confusing because I couldn't reach no one and you definitely can't get anyone by phone Your company should have representatives to make sure customers are comfortable and receive what is being ordered.

I haven't started my course yet for… I haven't started my course yet for Arise, but I am enjoying my equipment. I haven't had any problems with it and it is well worth it. It didn't take long to get here Thank you again.