They honor their warranty I recently got a charging stand and there’s issue with the joint which makes it hard to use. Contact the support and they get back to me within 48 hr and offer to send me a replacement with equal amount of value since the exact same one is out of stock. The agent was very responsive and I’m happy with my experience.

no help with lost/delayed order My order to the UK has obviously been lost/held somewhere in transit - the Evri tracking has been stuck on 'in transit' with no updates for 10 days now. I have sent Native Union several emails chasing my order but get (very delayed) responses fobbing me off with 'your order is in transit and you will have it soon!' even thought Evri themselvs have told me to contact the sender. I've asked for a refund but no response. Terrible. Avoid.

I haven't received my order I haven't received my order. There has been several days past the delivery promise, no updates on the tracking link provided and customer support doesn't help. I've tried contacting them multiple times, every time they ask for me to wait longer, but there are no updates on tracking. I am pretty sure my parcel got lost in the way and support doesn't help at all.

Ripped off customer by misguiding Hi when I bought cable charger they told me it has lifetime warranty and when I contacted native union to replace my charger they said it doesn’t have a lifetime warranty you MISGUIDED your customer not happy at all.

Native Union cables are THE BEST and not too expensive I have purchased many, many high-quality cables over the years… you can't just go and buy cheap cables at your local convenience store or gas station!! I have generally counted on Apple's superior - and expensive - cables for iPhone, iPad and MacBooks. Native Union's cables are not only superior in every way, they are also well-made, strong yet attractive with unique colors and features, such as the double-connector supporting USB-C and Lightning ports. Now, my go-to cable is Native Union.