Do not buy direct, go to a third party seller. Purchased a (Re)Classic iphone case direct instead of from a third party (to benefit the manufacturer). Case arrived and colour was very different to that on advertised pictures. Eventually managed to get them to accept a return but this was to HK and at my cost. If you want to buy a Native Union product then go to a third party so you don’t have to go through the same. Would not recommend as a seller.

bought one of the latest laptop stands bought one of the latest laptop stands, and while it looks nice, it's not as usable compared to the ubiquitous mstand rain design mount that most people use with macbooks. the native union stand has a tall front lip to secure the laptop in place, but because of this, it blocks access to the groove to open the lid of the macbook. other laptop stands have a cutout in the center to avoid this issue. native union could have been more thoughtful about this design. also the bottom area is meant to function as a tray but it has no lining on it so anything you put on it has potential to scratch since it's metal. the only thing preventing me from returning this is the hassle of contacting customer support and potentially being responsible for return shipping.

Travel Tech Kit I purchased the Travel Tech Kit for my coworkers for the holiday. All of the items are nice but I was hoping for a way to add a gift message (maybe I missed it?) and since it was a bundle I was expecting it to be packaged a little nicer than the three items bouncing around separately in a large shipping box. The shipping box for my "kit" was so large that it got damaged in transit and it just wasn't the "gift" experience I was hoping for. But again, the items are nice. The tech organizer is too small to hold my mac charge cord but it can hold most everything else I need.

I had an issue with a 10 foot… I had an issue with a 10 foot re-charging cord that I purchased from Native Union and they listened to my concerns and handled it as well as any company I have dealt with-very professional and timely. I would recommend their products and their company when purchasing items like this as they stand behind their product with exemplary customer service. Very refreshing as a customer. Thank you Native Union!

Swiftly dispatched Swiftly dispatched, with very good tracking. The water bottle was coming from China so it did take a few days but it arrived very well packaged and in perfect condition.