Poor delivery and Support Services . Order habe been placed for 4 câbles and amount of 169€ on 31/12/2023. Package supposedly deposited in mailbox, not delivered by hand. A scandal for an order of this amount. Still waiting for explanations from native Union and its carrier. The order is lost or stolen for what seems to be the most normal of the world. Site and supplier to flee.

A once-reliable brand no longer trustworthy, fallen to cheapness TL;DR - Pair of expensive cables didn’t even last three years, compared to a 2017 cable from same brand that endured for 7 long years. - No support from Native Union. - Drop in quality of products over the course of years. I’m in shock, actually. Today was the final dissapointment that forced me to share my experience and warn others. First, let me preface my review with an anecdote. I discovered Native Union (NU) years ago in 2017, when I wandered into an Apple Store and wound up buying a NU charging cable for my phone. That cable was costly but extremely reliable, never failing on me once. This led to me becoming a patron of NU, frequently and excitedly ordering cables and accessories from them. The year was 2021, I needed a pair of USB-C cables for my devices so I went straight to NU and didn’t hesitate to buy from them. I expected to have two trusty new cables that would last years and years just like the iPhone charger I bought from NU years past in 2017. My experience with the two cables was persistently ominous. The cables were too easy to be pulled out from devices. With a light tug, it was out. I recall this was advertised as a feature that saved devices from being ripped off the desk with the cable, but my 2017 cable did not pull out like this. Some insidious cost-cutting was at play, I gathered. The next thing that caused me to raise an eyebrow at NU as a company, was the discrepancy in how they brand themselves as a French-based innovative company but their business address is in Hong Kong. That dishonesty still makes me queazy. In 2023, 1 of my 2 cables died. That wasn’t right. There was no reason the cable should have failed after such a short time. No I didn’t abuse it, yes it was costly and yes, it was marketed as durable. Despite being frustrated, I sent a polite support request to NU. NU did not answer my support request. There was no response. I got nothing from them. By this point, my trust was totally gone in this company. An additional slight to inform my opinion, a screen cleaner I bought once was amazing. The second time, it was defective and didnt spray period, at best it freed a fear bulbous drops of cleaning agent. I’d lost 1 of 2 USB-C cables but still had 2 devices that needed charging. I adapted, found an old cable to use in the stead of my broken NU cable. I had 1 NU cable left and I knew I wouldn’t be ordering from them again. This review exists because today the second cable I ordered 2021 failed me, in most stunning fashion. I picked up the powerboard my cable was connected to, and placed it on the ground. When I retrieved the cable, the USB-C dock was significantly bent. I was in disbelief, how did this happen? I tried to fix it, I bent it back to straight and plugged it into the power socket and into my device. It was broken. Now I am without a cable for my devices. I’ve yet to find a new brand to buy and might be rationing my cable between my two devices. I never expected that having reliable cables was in fact a privilege, especially with the cost of entry. Remember that cable I bought from NU in 2017? It died this year, after seven long years. It was withered and needed to be plugged in at a certain angle for a short while before eventually going to electronics heaven, but it earned that death. It is inexcusable that expensive cables from the same brand lasted a fraction of that cable’s lifespan. I’ve had too many poor encounters with Native Union and my trust in them is gone. Overpriced and haughty in its brand identity, cheap production quality.

Swiftly dispatched Swiftly dispatched, with very good tracking. The water bottle was coming from China so it did take a few days but it arrived very well packaged and in perfect condition.

Do not buy direct, go to a third party seller. Purchased a (Re)Classic iphone case direct instead of from a third party (to benefit the manufacturer). Case arrived and colour was very different to that on advertised pictures. Eventually managed to get them to accept a return but this was to HK and at my cost. If you want to buy a Native Union product then go to a third party so you don’t have to go through the same. Would not recommend as a seller.

I haven't received my order I haven't received my order. There has been several days past the delivery promise, no updates on the tracking link provided and customer support doesn't help. I've tried contacting them multiple times, every time they ask for me to wait longer, but there are no updates on tracking. I am pretty sure my parcel got lost in the way and support doesn't help at all.