Best rate number mess up I have absolutely no problem using pigeonly for sending photos and letters. But the app will not let me set up a best rate number. I'll put in all the info and submit it and it just pops up with "hold up! True" I'm trying to have more than a 1 minute conversation with my brother.

Extremely POOR service Update: Again, poor customer service. I already emailed them and the person that responded was very unhelpful and unprofessional. Im not sure why they are responding to my review asking me to email them when I've done so already. They took my money and refuse to refund. I sent them photographic proof stamped by the facility showing the correct address and they ignored my email and refuse to update the address to the correct one. This means some of your relatives will Not receive your letters, be careful. Extremely POOR service. I've recieved a bunch of letters and postcards I sent a relative a couple of months ago, stamped with the words REFUSED. Why? Because pigeonly have the WRONG address details for the facility on their website. my relative relies on letters to keep going and they haven't received any. Don't bother with them

It's been almost a year now since you… It's been almost a year now since you said you're trying to update your system and get us the best rate but until now we couldn't use your service even when you are paid the whole year. Just let us know if you don't want us to use your service any more than giving us false hope, you are being unprofessional people

JUST REFUND MY MONEY I thought this was a great service, for the 1 time I used it. I have tried to cancel my account in many ways: emailed 2x, called and "kept my place in line" but didn't receive a return phone call, and now I have been on hold for 1 hour. If they are still helping other customers, there must be so many complaints, maybe they need more "Customer Support Heros"! BTW, the on hold music repeats every 30 seconds and is becoming so irritating! Just mail photos and letters to your loved ones.

Pigonly If you are having problems with your phone lines or system you should let your customers know by email or by putting message on your website . Your customers are spending money on calls to your customers service which don't answer or give you a call back like they say . pigonly don't not respond to emails until weeks later . This service is terrible you say u will monitor by account but the issue is your system not my account .