I absolutely love Pigeonly I absolutely love Pigeonly! I was so excited to b able to send pics and make a card for my husband! Thank u Pigeonly for making it possible to communicate with our incarcerated loved ones for such a low price

Extremely POOR service Update: Again, poor customer service. I already emailed them and the person that responded was very unhelpful and unprofessional. Im not sure why they are responding to my review asking me to email them when I've done so already. They took my money and refuse to refund. I sent them photographic proof stamped by the facility showing the correct address and they ignored my email and refuse to update the address to the correct one. This means some of your relatives will Not receive your letters, be careful. Extremely POOR service. I've recieved a bunch of letters and postcards I sent a relative a couple of months ago, stamped with the words REFUSED. Why? Because pigeonly have the WRONG address details for the facility on their website. my relative relies on letters to keep going and they haven't received any. Don't bother with them

While this company is awesome for… While this company is awesome for keeping you in touch with loved ones who are incarcerated, they like to take out more than the monthly payment owed. I believe last month I had just under $200 extra dollars taken out. Yes, Alex was able to get that straightened out and fixed, it occurs every 6-8 months, so if you plan on using this, keep an eye on your bank statements.

It's been almost a year now since you… It's been almost a year now since you said you're trying to update your system and get us the best rate but until now we couldn't use your service even when you are paid the whole year. Just let us know if you don't want us to use your service any more than giving us false hope, you are being unprofessional people

As far as I know my inmate received his… As far as I know my inmate received his letter. The letter was supposed to be no charge. I should have read all of the reviews before opening an account. I was charged $34.99 four times. Needless to say I called immediately to cancel this account. We’ll see how long it takes.