Pigeonly will take your monthly payment… Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying for. You can send customer service messages but they just come back with a generic answer and still do nothing! Don't trust your photos with them. It's a scam.

Extremely POOR service Update: Again, poor customer service. I already emailed them and the person that responded was very unhelpful and unprofessional. Im not sure why they are responding to my review asking me to email them when I've done so already. They took my money and refuse to refund. I sent them photographic proof stamped by the facility showing the correct address and they ignored my email and refuse to update the address to the correct one. This means some of your relatives will Not receive your letters, be careful. Extremely POOR service. I've recieved a bunch of letters and postcards I sent a relative a couple of months ago, stamped with the words REFUSED. Why? Because pigeonly have the WRONG address details for the facility on their website. my relative relies on letters to keep going and they haven't received any. Don't bother with them

Best rate number mess up I have absolutely no problem using pigeonly for sending photos and letters. But the app will not let me set up a best rate number. I'll put in all the info and submit it and it just pops up with "hold up! True" I'm trying to have more than a 1 minute conversation with my brother.

As far as I know my inmate received his… As far as I know my inmate received his letter. The letter was supposed to be no charge. I should have read all of the reviews before opening an account. I was charged $34.99 four times. Needless to say I called immediately to cancel this account. We’ll see how long it takes.

Comforting So far, Pigeonly.com seems amazing. Unsure at this point if inmate recieved photos, but that is to be known. Site was easy to navigate and services offered are amazingly comforting in these hard times.