Still waiting Still waiting, 3 weeks later, to have the satellite mounted. It is currently sitting on the ground in a temporary mount. Wouldn't be a problem but I was advised it would be "a few days." When I called about this issue I was told I needed to handle it myself, by contacting the call before you dig number. Sorry but I don't feel like that's my responsibility.

Best CSR I've EVER encountered I've read over some of these reviews after speaking with Brain at godish dot com for over 45 min!! I am blown away at the customer support, the patience, and product knowledge this man had! He couldn't find a product that fit my needs at my location, and STILL explained technical terms, the ins and outs of internet service, what the different types were (dsl, fiber, satellite) and had answers to every little question I had. He was so friendly, polite, and personable - I could see myself talking to him for hours. He loves his company and loves Dish TV and believes in his company's values and standards and stands behind Dish as a product!! Y'all have an awesome employee in Brian Ellis!!!

Evaluation of Dish employees The installer, Brad, was very knowledgeable and efficient!! He explained how to get started using the Hopper, etc. He was very professional and kind. He was very encouraging. He was well dressed, polite and took the time to explain how to use Dish right away. Can’t say enough good things about him! The person from the office was also polite and explained my options in signing up. Thank you very much, Betty Beckman

Just switched from direct tv to dish…poor hopper I just switched from DirectTV to DISH and have found the people at dish very pleasant and helpful to deal with. However, the so called great hopper receiver is not so great. DISH has a serious problem with their pause function, fast forward, and back functions. When one pauses a program and then returns to play, shortly down the road the program skips ahead requiring one to back it up to see what was missed. This happens several times. When brought to the DISH representatives attention, they claimed it wasn’t a big enough problem for them to fix. DirectTV never had that problem and I find it hard to believe other DISH customers haven’t complained, as it is very annoying.

The enrollment was easy and the… The enrollment was easy and the customer service agent was very helpful. He took the time to explain everything concerning the service agreement. The appointment time set was honored, and the installer arrived on time. He was very courteous and asked were I would prefer the dish to be installed. He explained the tv guide and cleaned up after himself. so far the service works perfectly, FYI: I am still waiting on the internet service to be installed as a part of my package.