Just switched from direct tv to dish…poor hopper I just switched from DirectTV to DISH and have found the people at dish very pleasant and helpful to deal with. However, the so called great hopper receiver is not so great. DISH has a serious problem with their pause function, fast forward, and back functions. When one pauses a program and then returns to play, shortly down the road the program skips ahead requiring one to back it up to see what was missed. This happens several times. When brought to the DISH representatives attention, they claimed it wasn’t a big enough problem for them to fix. DirectTV never had that problem and I find it hard to believe other DISH customers haven’t complained, as it is very annoying.

Best CSR I've EVER encountered I've read over some of these reviews after speaking with Brain at godish dot com for over 45 min!! I am blown away at the customer support, the patience, and product knowledge this man had! He couldn't find a product that fit my needs at my location, and STILL explained technical terms, the ins and outs of internet service, what the different types were (dsl, fiber, satellite) and had answers to every little question I had. He was so friendly, polite, and personable - I could see myself talking to him for hours. He loves his company and loves Dish TV and believes in his company's values and standards and stands behind Dish as a product!! Y'all have an awesome employee in Brian Ellis!!!

Great Installer. Sales team needs work. The Installer, Jeremiah, was excellent. That being said, their sales team could needs work. 1st Salesperson was helpful, explained services, verified I would get $100 gift card (which hasn't arrived) and then passed me off to a "closer" who was only interested in up selling additional features including Internet service for which the price was very high and the speed was ridiculously low. I felt like I was buying a car and wouldn't be let out if the "telephonic room" until I bought all the upgrades. When I declined he speed read thru his closing speech which included God only knows what for "free" for a few months and then auto renewal at a price. Will have to check the bill when it comes. I specifically went with this company because of the pricing and gift card. Better get it or I'm calling the Better Business Bureau.

Still waiting Still waiting, 3 weeks later, to have the satellite mounted. It is currently sitting on the ground in a temporary mount. Wouldn't be a problem but I was advised it would be "a few days." When I called about this issue I was told I needed to handle it myself, by contacting the call before you dig number. Sorry but I don't feel like that's my responsibility.

The installer was very professional and…installation The installer was very professional and personable was well-informed had no problem understanding him he did a great job in less time than it was supposed to take him. I am very pleased and have recommended this to others. The tech people were real good no problems