Updated from Two Stars Previous Review Below: The reason that I thought the International Line had not been cancelled was because of the 43% tax (!) on a single line, including a tax for Intellectual Property! What IP is involved in making a phone call, curious minds would like to know. Because of this ludicrous tax, I would give Vonage three stars. I cannot think of a single item I've ever had nearly a 50% tax on the purchase. Upped to Four Stars due to today's positive experience with Customer Service Agent Suresh who suggested a more practical plan for me. ***** I have two Vonage #s, a domestic one and an international one. A month or so go, after quite a big rigamorole, I finally managed to contact someone in an Indian (?) call center, who asked me some relevant questions and apparently went through some procedures on his end. He assured me that the international line had been cancelled. This month, I got my credit card for the same amount, and checked my Vonage account, and the Internation line was still there. I will try to retrace my steps and see if I have better luck this time.

BEWARE OF BAD REFUND POLICY BEWARE OF BAD REFUND POLICY: I have been a long-time Vonage customer. I prepaided 12-months in advance. I have cancelled Vonage three months into this 12-month period and they will NOT PRORATE a refund for the remaining 9-months of unused service. UPDATE: After working my way up the supervisor ladder on five calls over three days they gave me a refund for 8 of the 9 months I am not using this service. If I hadn’t pushed (and posted this message) I probably wouldn’t have received a refund at all. They need to change their policy but I added a star because they did give me a partial refund.

Since ATT disconnected my traditional… Since ATT disconnected my traditional landline without my authorization and entered me into the VOIP phase which is suppose to be the new era for the city of Detroit, I have been disgusted in the performance, and the reliability, and the comfort I should have with feeling safe that my phone has a dial tone no matter what the weather looks like. Once I found out ATT had made the switch without my knowledge I hit the roof , made several complaints and they never came back out to replace my traditional line. VOIP phone in my opinion are NOT safe in anyone's home, if your power source is gone you have no way of reaching out for help. I have been for the last 2 years been writing to the Attorney General, BBB, our State Rep., to please let us take a vote on the Traditional landline vs VOIP and to not just let the switch take place. VOIP is not safe or reliable for our seniors, our children, for me, for NO ONE. You never know when you're gonna pick your phone up or it's just not ringing because it doesn't have a connection ?

Vonage has gone downhill I used to carry a high opinion of Vonage, they seemed to care about the customer. Until recently. Any business that calls customers on Christmas day, loyal ones that have been with them for years that just happen to miss a payment due to an issue with the banking network, seeking money is not a business I want to support. I have cancelled my contract with them and have no intention of ever renewing.

I have been Vonage customer for over 15 years and being cheated I have been Vonage customer for over 15 years. I moved to Hong Kong 12 years earlier. My credit card on record expired after 12 years and by the time I got to know my Vonage service was suspended (I barely used Vonage service). They suspended the services and I cannot make any calls to my credit card company to resolve and now Vonage is asking me to pay for the services for the suspended months also. Means November and December there was no service and they are pushing me to pay or they will go to collection department. I don't live in US so it does not bother me at all. But I want to share the experience I got and how Vonage treats over 15 years old customers. So beware before you sign up for their service. Held the phone over 51 mins to speak with the supervisor and he does not have the time to talk. This is India customer service. I am told supervisor name Varun who cannot talk. Customer rep name Solomon Still on call with them for 60 mins as I write this review