I'm still on hold trying to cancel my… I'm still on hold trying to cancel my account. He keeps delaying, and making it sound like its some great bargain. Still on hold keeps telling me... incredibly sneaky, wants to take advantage of me, they keep charging for Vonage to my bank account, but I haven't used it in over 18 months!

LIFE IS PEACEFUL AGAIN.. Some years ago my 2012 era, I was in gradschool. We then had Comcast. We at some point changed for Vonage for phone service, then. It is important to the story because the little woman has never been happy with any other phone/LD carrier since Vonage/1st time. OK technically because I was doing the satellite thing a number of years. We recently had an opportunity to get Xfinity/Comcast. Joyous ! We could finally get her back her precious Vonage, 2nd/time through. Vonage I found has expanded into business telephone. Fortunately for us Vonage for Home is still 'Rockin' Steady. I no longer have to hear complaints about them other guys. Halleluia !!! LIFE IS PEACEFUL AGAIN...

BEWARE OF BAD REFUND POLICY BEWARE OF BAD REFUND POLICY: I have been a long-time Vonage customer. I prepaided 12-months in advance. I have cancelled Vonage three months into this 12-month period and they will NOT PRORATE a refund for the remaining 9-months of unused service. UPDATE: After working my way up the supervisor ladder on five calls over three days they gave me a refund for 8 of the 9 months I am not using this service. If I hadn’t pushed (and posted this message) I probably wouldn’t have received a refund at all. They need to change their policy but I added a star because they did give me a partial refund.

Superior Features and Services Vonage services and features allow you to fully manage your home telephone. The ability to prevent non-identified callers is a real plus. Although not prevented from robo callers, the fact your telephone number is unpublished helps to eliminate most annoying cold calls. I use the APP extension to block any callers who do get through and I wish to block. While in France, 3 years ago I was able to make calls to Canada at no additional charges. The features are far superior to alternatives.

vonage is GARBAGE I got this VOIP service because they were supposed to have the best customer service. I got my equipment and there was an issue with it having to be hardwired and not having wifi so I called customer service. They couldn't help me with the issue so I asked to be transferred to cancel my account. They then proceeded to hang up on me 4 times. They finally got my account canceled but they were either purposely disconnecting me or vonage drops a whole lot of calls.